Job Description:

ABOUT US:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

 One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

 Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

JOB DESCRIPTION:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

RESPONSIBILITIES:

Addresses issues in production proactively and handles complex client escalationsPrioritizes and organizes work to increase effectiveness, efficiency, and productivityMonitors and reviews documentation requirementsResolves peer or customer escalations and inquiriesExecutes on policies and procedures in connection with firm policies and guidelines regarding document management

REQUIRED QUALIFICATIONS:

Experience working with mortgage documents2 years in operations or production environmentAbility to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 poundsAbility to leverage data and reporting to manage inventory and service level agreements

DESIRED QUALIFICATIONS:

Experience with PDIM (Physical Document Inventory Management) application

SKILLS:

Policies, Procedures, and Guidelines ManagementBusiness Operations ManagementAdaptabilityAttention to DetailCustomer and Client FocusIssue ManagementCollaborationOrganizational EffectivenessPrioritizationProblem SolvingBusiness Operations ManagementPolicies, Procedures, and Guidelines ManagementIssue ManagementConfronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40