Production Supervisor - L4 - 2nd Shift - NAIC2

 

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

 

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting, and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost, and complexity of IT deployments.

A Brief Overview
Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching, and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

Job Responsibilities

Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required Ensure that the operational staff is qualified and adequately trained Research customer impacting issues at a level to be able to provide root cause and corrective action Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals Facilitate a fair and effective hiring process as required Execution on customer driven requirements Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values Executes leadership activities (One on Ones, Employee Reviews, etc.) Evaluates team members' performance and provides feedback Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance Promotes trust and HPT through coaching, appreciation, and recognition Proactively plans for upcoming production work Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals Engaged fully with enabling policy, process, Standards and Governance Able to address operational and personnel issues affecting their functional area Manages escalations from Team & Customers Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives Takes proactive steps to ensure best practices are shared across all shifts and among the department Drives the training and integration of their team, while motivating and inspiring forward progress Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans Participates in recruitment activities for their perspective teams