Join our Group Benefits Technology Team! Our team supports claim payment applications used by our customers. We understand the importance of keeping our sites up and running and keeping our customers happy! We are front line in the transformation to be a digital customer-centric leader. We have a direct impact on our customers’ experience. **How will you contribute:** You will support our internal administration systems; collaborating with Platform Reliability Engineers and Engineering Squads to uncover difficulties and find opportunities to improve the overall experience. You flourish with delivering resilient and scalable applications for continuous delivery and operational insight. Creativity in solving problems is your strength. You are always learning by using new tools and technologies. **Responsibilities:** + Identify and evaluate solutions to issues; improve on current technical strategies and solutions. + Provide solutions to system or business-initiated questions. + Provide development for IT inspired change requests (non-functional). + Handle production systems and addressing system alerts. + Monitor and handle incoming Jira requests / Emails and handle Batch Job Alerts. + Manage Devo/New Relic/CWLA Alerts. + Provide support and coordination of infrastructure changes. + Investigate root cause and work towards elimination of production interruptions. + Liaise with other Manulife teams and vendors for production incident handling. + Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures. + Be responsible for overall system availability and response times. + Review current software framework to identify defects and opportunities to improve performance and stability. + Participate in on-call support rotation. + Promote agile principles and methodologies. + Participate in conceptualization and brainstorming sessions to devise creative and innovative digital solutions. + Constantly learning from success and failures. + Takes ownership of operational & support activities. + Work with technical teams to understand and accept releases via handover to support and influence/support customer priorities. **Skills and Experience:** + Computer Science degree or equivalent experience. + C#, SQL Programming, HTML/CSS, JavaScript, ASP.Net, Soap Services and WCF. + GitHub, NuGet, Artifactory, Jenkins, JIRA. + Excellent problem solving skills and ability to work under pressure (i.e site outages). + Analytical and Self-learner. + Good communication skills, written and verbal. Ability to document clearly and accurately. + Excellent team collaborator to contribute ideas and foster team learning. We work with a Site Reliability Approach. Preference if you have a good understanding or experience with monitoring tools including New Relic, Dynatrace, PRTG, Moogsoft. **Additional experience with any of the following preferred:** + Docker, SonarQube, Artifactory, JIRA, Confluence + Gitlab/GitHub + PowerShell Scripting, Postman, SSRS + PCF (Pivotal Cloud Foundry) + AKS (Azure Kubernetes Service) + Node.JS, React, Modern JavaScript + Incident, Problem, Change Management, ServiceNow **What can we offer:** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment:** **Values-first culture** We lead with our Values every day and bring them to life together. **Boundless opportunity** We create opportunities to learn and grow at every stage of your career. **Continuous innovation** We invite you to help redefine the future of financial services. **Delivering the promise of Diversity, Equity, and Inclusion** We foster an inclusive workplace where everyone thrives. **Championing Corporate Citizenship** We build a business that benefits all stakeholders and has a positive social and environmental impact. **Giới thiệu về Manulife và John Hancock** Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ . **Manulife là Nhà sử dụng lao động không phân biệt đối xử** Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ. Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com . **Primary Location** Waterloo, Ontario **Working Arrangement** Kết hợp **Salary range is expected to be between** $75,880.00 CAD - $140,920.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.