Join our Group Benefits Technology Team! Our team supports claim payment applications used by our customers. We understand the importance of keeping our sites up and running and keeping our customers happy! We are front line in the transformation to be a digital customer-centric leader. We have a direct impact on our customers’ experience. **How will you contribute:** You will support our internal administration systems; collaborating with Platform Reliability Engineers and Engineering Squads to uncover difficulties and find opportunities to improve the overall experience. You flourish with delivering resilient and scalable applications for continuous delivery and operational insight. Creativity in solving problems is your strength. You are always learning by using new tools and technologies. **Responsibilities:** + Identify and evaluate solutions to issues; improve on current technical strategies and solutions. + Provide solutions to system or business-initiated questions. + Provide development for IT inspired change requests (non-functional). + Handle production systems and addressing system alerts. + Monitor and handle incoming Jira requests / Emails and handle Batch Job Alerts. + Manage Devo/New Relic/CWLA Alerts. + Provide support and coordination of infrastructure changes. + Investigate root cause and work towards elimination of production interruptions. + Liaise with other Manulife teams and vendors for production incident handling. + Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures. + Be responsible for overall system availability and response times. + Review current software framework to identify defects and opportunities to improve performance and stability. + Participate in on-call support rotation. + Promote agile principles and methodologies. + Participate in conceptualization and brainstorming sessions to devise creative and innovative digital solutions. + Constantly learning from success and failures. + Takes ownership of operational & support activities. + Work with technical teams to understand and accept releases via handover to support and influence/support customer priorities. **Skills and Experience:** + Computer Science degree or equivalent experience. + C#, SQL Programming, HTML/CSS, JavaScript, ASP.Net, Soap Services and WCF. + GitHub, NuGet, Artifactory, Jenkins, JIRA. + Excellent problem solving skills and ability to work under pressure (i.e site outages). + Analytical and Self-learner. + Good communication skills, written and verbal. Ability to document clearly and accurately. + Excellent team collaborator to contribute ideas and foster team learning. We work with a Site Reliability Approach. Preference if you have a good understanding or experience with monitoring tools including New Relic, Dynatrace, PRTG, Moogsoft. **Additional experience with any of the following preferred:** + Docker, SonarQube, Artifactory, JIRA, Confluence + Gitlab/GitHub + PowerShell Scripting, Postman, SSRS + PCF (Pivotal Cloud Foundry) + AKS (Azure Kubernetes Service) + Node.JS, React, Modern JavaScript + Incident, Problem, Change Management, ServiceNow **What can we offer:** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment:** **Values-first culture** We lead with our Values every day and bring them to life together. **Boundless opportunity** We create opportunities to learn and grow at every stage of your career. **Continuous innovation** We invite you to help redefine the future of financial services. **Delivering the promise of Diversity, Equity, and Inclusion** We foster an inclusive workplace where everyone thrives. **Championing Corporate Citizenship** We build a business that benefits all stakeholders and has a positive social and environmental impact. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id . **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Primary Location** Waterloo, Ontario **Working Arrangement** Kombinasi **Salary range is expected to be between** $75,880.00 CAD - $140,920.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.