resources on Observability tools. Production Support resources with 16*5 support and the ability to be on call on the weekends.

 

App Dynamics / Data Dog / Splunk are the tools for prod support, main tasks are triaging issues, monitoring and dashboarding

Should know how to use SNOW, and triage incidents assigned in SNOW. I have added the role and responsibilities below

observability specialists in implementing and managing a comprehensive observability platform. Use of AppDynamics, Splunk SignalFX, SiteScope, and ThousandEyes to monitor application performance, infrastructure health, and user experience. Develop and implement observability strategies to enhance system reliability, troubleshoot issues, and optimize performance. Collaborate with cross-functional teams to identify and address performance bottlenecks and ensure alignment with business objectives. Provide leadership and guidance on best practices for observability and performance monitoring.