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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Requirements

Calm under pressure

Ability to communicate clearly and succinctly in both verbal and written formats

Ability to triage the status of a situation and direct work activities

Interest in distributed systems and familiarity with how the internet and web applications work. You don’t have to have built a datacenter or run a large cloud service, but you do need to be familiar with the OSI model or equivalents and be able to talk about ways to make a system more resilient to failure.

Willing to work as part of a distributed (all-remote) team spanning multiple time zones.

What’s this job like?

On the job, you’ll be a trusted advisor on the reliability of MuleSoft production services. Each member of the team has their own particular strengths, and day-to-day contribution could consist of several of the following:

Coordinate incident response as an Incident Commander, ensuring that customer-facing issues are managed promptly and professionally.

Assisting service teams with incident follow-ups, contributing factor analysis, incident response analysis, advising on remediation plans and customer communications.

Connect and collaborate with geographically distributed teams and people of various backgrounds.

Make it easy to do the right thing with updates to tools, processes and training across the team and organization.

Collaborate with multiple service engineering teams to ensure that production services meet uptime goals, scale with customer demand, and are operable and maintainable over time.

Facilitate the operation of distributed systems through design and development of diagnostic, monitoring, alert, and mitigation tools.

Key Responsibilities

Triage suspected incidents

Assessing customer impact from incidents

Collect diagnostics and data collection

Oversee troubleshooting and remediation plans to restore customer expectations

Collecting data to enable problem management

How do I know if I should apply?

If you are interested in or have experience with any of the following topics, you should apply!

How humans impact complex system behaviors

Design of engineering and collaborative processes

Large scale service-oriented infrastructure and the design of scalable, highly available systems

Performance characteristics of distributed systems

Cloud environments like Amazon Web Services

RESTful web services, Linux, Go, Python, Terraform

Virtualization and containerization (Xen, LXC, cgroups, Docker, Kubernetes)

Technical Skills: Experience or knowledge in DevOps, package distribution, organising packages across systems, TPM (Technical Product Management), API understanding, Kubernetes, Terraform, Jenkins, GitHub, cloud platforms (AWS, etc.).

Experience: 3-6 years
Location: India – Bangalore or Hyderabad (any)

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