Role Description
This role is to provide management and support to the production analysts whilst working as part of the Production Support Management team to help drive efficiency and effectiveness of the Production Support Services.
This is part of the application support for the FNZ business; it involves issue management from external and internal clients to meet SLAs and KPIS and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.
The role works closely with the Head of EU Production Support and with the Service managers to deliver a high quality service to our customers.
Organisational Design
The position is part of the regional Production Support department and reports to the regional Head of EU Production Support.
The role is located in Brno, Czech Republic.
Team Responsibilities
Team management - Lead, mentor and support the production analyst team.
Team management – Provide support and back up to the Head of EU Production Support in all areas of the agreed services
Application Support – ensure that the application is working correctly as deployed
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues
Change Management – support testing and release process for production fixes
Project Handover – facilitate the transition between project support and production support for all change
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Experience required
• Minimum 3 years FNZ experience in Client facing or Lead role or strong management experience
• University degree qualified (2.1) or equivalent.
• Ability to learn quickly in a dynamic fast-paced industry.
• Enjoy working as part of a high performance team.
• Passionate about creating innovative solutions for customers.
• Highly logical.
• Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
• Superior analytical thinking and keen attention to detail.
• Proven problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organisational, administration and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.
• Interest / familiarity with financial markets and products.
At FNZ, we recognize that diversity, inclusion and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants.
Please let us know if there is any support we can provide to ensure FNZ’s recruitment process is fully accessible to you. You can contact us at recruitment@fnz.co.uk to discuss specific requirements.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.