Our Client, a Banking company, is looking for a Production / Technical Support I for their Chandler, AZ/Remote location. Responsibilities: + Global Internal Employee Technology Support Analyst FTE Backfill. + This is a client-facing level one technology support role for a global user-base. + Role involves basic troubleshooting of Microsoft applications and proprietary systems. + This resource is necessary to maintain agreed service levels within the Client Service Desk and deliver the capabilities to service our clients. + Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk. + Partnering with our regional and international partners to deliver best in class client care. + The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT. + Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality. + Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. + Chat channels provide technology support for up to 2 clients simultaneously. Requirements: + Must haves: Experience: Agent Chat, Win10 + Client Care is our top priority. + The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. + Excellent communication and written skills are a necessity. + Requires 3-5 years of experience + Excellent Client Care / Customer Service skills. + Work well as a team and build relationships to the global partners. + Excellent organizational skills, with the ability to prioritize workload. + Ability to multitask and maintain focus on all areas of responsibility concurrently. + Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. + Able to work in a fast-paced environment. + Technology Call Center and or Customer Service experience. + Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. + Hardware Support – Windows 10/11, + Software - MS Office suite, Office 365, SharePoint, Skype + Network – Citrix, VPN, Cisco AnyConnect + ITSM Remedy (not essential) Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.