JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The position is responsible in leading the FM Operations Platform (FMOP) team who shall provide important support to the Workplace Team managing the Client Sites. FMOP Manager shall guide the team members in completing their tasks and ensure that their output meets the expectation of the JLL Leaders, Client and stakeholders. FMOP Manager shall provide support to the Workplace Team in the satisfactory delivery of FM Scope of Services that meet the agreed consistent standard, “work every time,” and promote satisfactory experience to site occupants while maintaining safe working practices.

This position is responsible for governance and administration of churns, sourcing, compliance, parking, communication and systems updates to release the site Workplace Team and Workplace Enablers to engage with Occupants.

This position, whist back of house, requires and active level of engagement, interfacing not only with GRE, but also other service partners such as Security, Dining Services and Landlords as relevant.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

Perfection of execution in administrative tasksPart of a highly proactive, responsive, dynamic and agile teamTake on ad-hoc tasks to free up the Workplace team to engage with OccupantsTimely execution of tasks every timeClose integration with vendor partners to drive valueClose attention to detail on procurement and financial task

Client/Stakeholder Management

Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achievedComply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal successBe a safe pair of hands to allow the Workplace Ambassador’s time to engage on the client floor

Operations Management

Guide the team to effectively manage all phases of small/churns  projects from initial planning to handover and close-outConduct regular coordination with client representatives, JPMC partners, Workplace Team and other stake holders on improvements necessary to create the best workplace experience to OccupantsEnsure compliance of the team to FLS-EHS regulatory and JPMC standard requirementsCoordinate with the region on EHS-FLS matters for alignment and improvements of the process

Guide and assist the team in the conduct Sourcing/Procurement processes (like bidding and awarding of projects to vendors)Contract managementVendor managementEnsure that all PEZA and LGU certificates and permits are active/updatedEnsure that all vendors are compliant to the JLL accreditation requirements and JPMC TPO requirementsImplement and monitor Workplace team compliance to JLL and JPMC standardsGuide the team in drafting newsletter, circulars and other communication materials as requested by clientGuide and assist the team in planning, implementing rules, monitoring day-to-day operations, submission of utilization report or other reports as neededEnsure timely execution of tasks, accuracy of reports, compliance to JLL & JPMC processes, deliver expected results, keep track of budgetWork with all related parties on timely delivery of all servicesContinuous Improvement implementationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryImplement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistencySupport Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the RegionDrive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.Ensure data integrity of all systems across the Region and perform audits from time to timeEnsure meeting or exceeding SLA/KPI scoresGenerate reports and conduct presentations as per the service delivery requirements and overall account managementReview and spot-check suppliers/service providers performance to ensure contractual obligations are deliveredUnderstand the operational & technical requirements of the site and ensure that contracts are maintained to provide necessary supplies and servicesWork with related parties on timely delivery of all servicesCost saving mind-set that drives value for service as every levelEnsuring up to date information on Client's Property Services SharePoint

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Strong analytical, leadership, organization and administration skillsExcellent verbal and written communication skills as well as presentation skillsAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsA minimum of 3-5 years in a managerial position in facility or property management industryAn added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.Fluent in English

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Detail focused and proactive in natureSelf-motivatedExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff/ Vendor Staff

Client Representatives /Occupants / End-users

REPORTING TO

Workplace Lead - Country

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.