JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

P2 - Regional Transportation Manager 

About the role:

The transport manager is responsible for managing all aspects of the transport service provided to the client in particular for providing an efficient and cost effective transport network across multiple portfolios. Plan change in program, delivery, communications, use the resources on ground and vendors aptly for Googler's benefit.  Innovations, dynamic changes, Macro look out, setting expectations through drawing right programs on Policy changes.

What this job involves:

 

Service Delivery & Client Management:

Support the Crossed Sites Service Manager to meet client KPIs and SLAs.

Manage all transport needs for the client, ensuring user satisfaction and adherence to JLL standards.

Coordinate with Crossed Sites Service Managers and Business Units for seamless operations.

Prioritize customer needs and demonstrate empathy in service delivery.

Operational Excellence & Quality Improvement:

Manage a weekly property inspection program to maintain proper transport operations.

Provide 24/7 emergency call support and site attendance, demonstrating flexibility and ownership.

Recommend and implement continuous quality improvements across Taiwan offices.

Further develop Singapore optimization strategies for current transport services.

Utilize technology (Apps) for workplace excellence in collaboration with Googlers and Vendors.

Manage the Ticket Management Tool (TMT) for the assigned site and achieve KPI targets.

Employ varied and creative problem-solving for user and transport service issues.

Optimize vehicle usage for cost efficiency.

Conduct internal Customer Surveys for ongoing improvement.

Collaboration & Communication:

Collaborate cross-functionally with the FM Team and Googlers.

Work closely with inter and intra-functional teams for smooth transactions.

Communicate safety advisories and schedule/operational changes to employees via Mobile App/Website/Email.

Compliance & Risk Management:

Ensure full compliance with all local and governmental regulations and legislation.

Assist JLL Taiwan Site Service in implementing and maintaining site risk management programs and audits.

Adhere to escalation and incident reporting procedures.

Additional Responsibilities:

Undertake any additional responsibilities or tasks assigned by the Client or Manager.

Regularly conduct the routine meeting / training for vendors to ensure all of them follow the SOW and up to date Google policy.

Ensure Documents pertaining to the vehicle / drivers / insurance are updated.

 

Winning our clients’ trust

Build strong relationships with the Client. 

Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service

Build and develop effective client / stakeholder relationships across multiple levels of the organisation

Provide a cooperative environment with client and customers, ensuring high levels of engagement

Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service

Proactively understand the customers/ employees needs and act on them before being requested

As the go-to person for any transport-related concerns.

Listen to the customers, find the hidden needs, and work the cornerstone of growth initiatives.

 

Keeping an eye on budget and contracts 

Have a solid background in managing transport financials and budgeting

Continuous focus on optimisation

Responsible for financial operations.

Preparation of site operational budget for the financial year forecast of monthly & quarterly expenses

Adherence to the budget forecast and spend.

Invoice management Also part of your job is to coordinate with vendors and suppliers, Ensure vendors are well-managed, delivering services on time and within budget

Maintaining PO tracker & Accrual details.

Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices

 

Promoting teamwork across the board

Ensure high staff morale, trust and work ethics

Coordinate with the City/Site leads - on the implementation of FM Procedures and train staff

Ensure an environment that supports teamwork, co-operation and performance excellence within team

Sound like you? To apply you will have:

Competent and goal-driven 

Summary of Qualifications:

Possesses 5+ years of experience overseeing transportation within facilities or related sectors.

Experienced in managing transport operations, enhancing user experience, and financial oversight.

Demonstrates strong interpersonal communication skills, capable of effectively engaging with diverse client staff and user needs.

A goal-driven individual excelling in client focus, relationship management, and team leadership.

Expectations and People Management

Demonstrate a strong commitment to exceeding client expectations.

Collaborate effectively and professionally with diverse individuals.

Provide effective management, training, and inspiration to the team, fostering continuous improvement.

Actively listen to team members to enhance workplace impact.

Self-motivated and quick-thinking

Problem solving via quantitative methods and holistic approaches. 

Well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Technology and other Proficiency

Proficient in user survey/poll applications with strong data analysis skills.

Intermediate to advanced proficiency in Workspace software.

Strong PC literacy with a proven ability to manage daily tasks using various systems.

Knowledge of occupational safety requirements.

Demonstrated experience in driving continuous improvement initiatives.

Demonstrated experience in client reporting and report preparation.

Possesses good presentation skills and strong verbal and written communication abilities.

Employee specification

Bachelor's degree preferred with a minimum of five years of experience in transport, fleet management, and service desk operations.

Demonstrates a strong commitment to quality with meticulous attention to detail in service delivery.

Possesses a proactive, confident, and energetic work ethic.

Capable of navigating and prioritizing tasks effectively within complex, matrix organizational structures.

Maintains composure and effectiveness when managing stressful situations.

Adaptable and flexible in response to rapidly evolving circumstances.

Highly goal-oriented with a proven track record of meeting performance objectives.

Collaborative team player who works effectively with colleagues to achieve common goals.

Demonstrated ability to independently drive and implement process improvements.

Exhibits high levels of honesty and trustworthiness.

Receptive to innovative ideas and willing to challenge existing practices.

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Location:

On-site –New Taipei, Taiwan, China, New Taipei City, Taiwan, China, Taipei, Taiwan, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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