It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

Designs and develops IT architecture (integrated process, applications, data and technology) solutions to business problems in alignment with the enterprise architecture direction and standards; performs technical planning, architecture development and modification of specifications; develops specifications for new products/services, applications and service offerings; assesses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent technologies.

What you bring to the role:

Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.

Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.

Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.

General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four-year college degree (or additional experience in a related field).Experience:Minimum of 5 years’ experience in managing Windows Server (2016, 2019 and 2022)+5 years of enterprise experience working directly with Windows servers.Strong System administration experience of computer systems especially on Windows environment and VMware.Results oriented, willing to take responsibility and accept accountability for action.Genuine desire to provide superior customer serviceStrong communication and leadership skills with the demonstrated ability to lead and influence technical professionals across the enterpriseComfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgencyExcellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are essential in this roleAbility to work on multiple, simultaneous initiatives of which he/she will apply their applicable business, technical and system functionality backgroundKnowledgeable in Best Practices of Microsoft Technology.Provide supports and Manages Windows Server Environment (AD, DNS, DHCP, GPO, Clustering)Able to understand the use of Microsoft System Center Configuration Manager (SCCM)Manage and Support Exchange System and handles messaging task.Knowledgeable in O365 and MS Teams.Responsible for the daily operations and handles Incident, Problem, Project, Change ManagementStrong Understanding in ITIL Service is highly recommended.Identify opportunities and improvement for existing infrastructure or deploying new systems to increase performance or capacity.Advanced knowledge in VMWare Administration. Maintains VMware-related standards, policies, procedures, and best-practices.Expert GPO administration, CIS benchmark server hardening and by compliance type, SOX, PCI, NIST, etc.Experience with remediation to achieve benchmark levels.  Set standards and develop process to keep Window servers compliant consistently.Key Responsibilities:Able to handle and troubleshoot high and critical incidents.Ensures all machines are in smooth operations.Must be able to drive a call or project if needed.Handles Projects such as Server Provisioning/Decom some application upgrades.Perform on-call duties (24/7 as necessary)Maintain a common documentation library of standardized procedures and configurations.Work with business representatives, IT Management, IT development, support teams (on-shore/off-shore) and vendors to ensure on time resolution of customer impacting incidentsParticipation in DR implementation, and testing exercisesCultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.