JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Benefits to eligible employees, include:

· Life, health and dental insurance for you.

· Annual Performance Bonus. (DELETE if not applicable)

· Online platform with certified courses for your professional development.

· Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).

· Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance).

· Employee recognition program.

· Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL.

· Additional vacation days.

· Among other corporate benefits.

Overall responsible for the Project Management Program across the region. Provide remote guidance and companion to FMs in minor project execution per methodology established. Major involvement for IFM projects identified as complex.

We are currently seeking a dynamic individual for the role of Job Title to join our team:

· Location: Heredia, Costa Rica.

· Work schedule: Monday to Friday, 8:00 am to 5:00 pm.

· Work model: Hybrid.

· Contract Type: Indefinite-term

Key Responsibilities and Accountabilities:

These responsibilities and accountabilities ensure compliance with approved SOPs for each service provided. If IFM member identifies discrepancies between SOP implementation and coherent applicability, must escalate issue to update or implement local variances in SOP.

Volume 1: Account Management

Area of responsibility SOW

Responsibilities and accountabilities

Governance

Provide visibility of opportunities in processes and programs for improvements.Assist account teams in the design, development and implementation of procedures, programs and technology. Proactively bring functional expertise to account team.

General Management

Support the annual Tier One level and country/site level Strategic Plan based on the IFM Global and Regional Strategic Plans defined by RE&F.Support annual strategic analysis of the portfolio´s strengths and weaknesses and recommend viable improvement opportunities to maintain areas of strength and enhance areas of weakness. Analysis shall include, but not be limited to, issues such as asset conditions, fiscal constraints, industry trends, new business requirements and anticipated changes within the portfolio business use mix.Ensure, maintain and improve standard operating procedures (SOPs) for all contracted services are set for the account at site level.Participate in and respond to Satisfaction Surveys processes implemented by RE&F, as required.Ensure all work stated in this SOW and Master agreement is to be completed in compliance with all governing laws, codes and regulations, MS Environmental health and Safety (EH&S), IT requirements and in full compliance with MS Insurance requirements. Ensure compliance with MS standardized processes, policies and procedures by all parties executing services on behalf of MS.All work shall be performed in full compliance with MS insurance requirements.

Reporting

Report and coordinate with RE&F to identify and develop reporting requirements (protocols) to cover operations, financial performance including detailed variance to budget and forecast analysis, outstanding issues and accomplishments, life cycle status, trend analysis, asset management activity, and customer service satisfaction. RE&F will define, in coordination with Tier One Partner, reporting requirements.Maintain back-up data to quantify the summary reporting.

Sourcing & Procurement

Support local teams to select, contract and manage Tier Two Providers.

Supplier Performance

Ensure track and measurement of vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable.

Financial Management

Ensure contractually correct and timely payment of Tier One and Tier Two Provider invoices/invoice processing (per agreed term) submitted to MS Accounts Payable (if apply) 

Innovation, Benchmarking, & Cost Savings

Continuously identify ways in which service can be improved and value for money can be enhanced. Communicate innovations and cost savings ideas to RE&F.Develop, seek approvals, and implement plans for continuous process improvement, cost reduction and efficiency.Benchmark practices within JLL accounts and propose improvements if applicable.Annually prepare and present a Strategic Plan identifying recommended innovations and cost savings with a proposed schedule for implementation and track the progress every quarter.

Change Management

Provide insights and support change management planning for workplace change projects in regards to occupant experiences and requirements based on day to day facilities management.

Client Relationship Management

Ensure and facilitate excellence communications with clients according to key stakeholders’ strategy, maintain and share all relevant information and/or lessons through a knowledge management based platform.Obtain appropriate approvals from RE&F and business units for project options and/or project costs. Within this context a project can be of service and/or infrastructure.Effectively communicate and manage MS expectations related to project activities such as the approach used and any variances between project costs estimates and final actual costs, and clearly articulate the rationale for any changes in cost, scope or timing.Support in the preliminary assessment of the potential magnitude of new projects requests and providing a high level conceptual estimate of potential project costs, implementation timelines and resources needed to accomplish a given project, based on the information available at the time of request.Establish work processes and communication strategies to ensure consistent accurate and timely communication to all parties involved with or affected by assigned initiatives

Marketing & Communications

Environmental Sustainability

Support site-specific goals aligned with regional Environmental and Sustainability Program (Energy, Water, Waste & Recycling), implement action plan to achieve those goals. Identify and implement opportunities to reduce carbon footprint on his/her sites.

Volume 3: Facilities Management

Area of responsibility SOW

Responsibilities and accountabilities

Asset Management & Capital Planning

Support, development and execution of capital renewal program.Update capital plan according to financial processes summarizing long and short-term replacement and renewal requirements.

Volume 5: Project Management

Area of responsibility SOW

Responsibilities and accountabilities

MAC Small Project

Develop project management program. Defined technologies and processes, that generates efficiencies, effectiveness, simplicity and create positive impact in all stakeholders.Develop, maintain and improve processes and SOP’s that address small MAC project delivery.Provide relevant information to ensure KPI´s compliance quarterly basis.Direct responsible for projects with high complexity.

Project Management Infrastructure Renewal

Provide relevant information to ensure KPI´s compliance quarterly basis (assuring at least 4 grade in projects score, but not limited).Ensure compliance with budget, schedule and scope with no business interruption maximizing end user and client satisfaction.Direct responsible for projects with high complexity.Provide and/or retain all services necessary to satisfactorily accomplish all stages of infrastructure renewal projects.Performance expectations include project planning, prior approval for execution, engagement process with all appropriate stakeholders in a planned and timely manner, and achieving agreed upon scope/budget/schedule.Schedule and conduct kick off meetings with Tier Two providers when necessary to assure complete understanding by all stakeholders of scope, schedule, budget, communications, safety, employee and customer experience, requirements, etc.Manage and identify risk in order to ensure building system, IT / Security or equipment failures (to include audio visual equipment) do not impede critical business operations or compromise the utility of work environments. Ensure proper project closeout according the SOP.Support Finance on asset management tagging (which included new site, disposable, and moves).Track de project in order to have the evidence to demonstrate being ahead of schedule and / or demonstrate cost efficiencies for the same scope in order to obtain 5 in the Scorecard.

Integrator TM / PM Support

Support Full Scope Projects and Transaction Management to ensure success.Advise in new site due diligence process.Participate as an active stakeholder supporting the project team and providing input and operational perspective in all phases of project execution.Coordinate handover activities and execute set up requirements of new space.Oversee building systems commissioning process, approve, and provide training as appropriate.Support FM team before, during and after the acceptance of the space from the Project Delivery team.

Volume 6: Security, Fire Life & Safety and EH&S

Area of responsibility SOW

Responsibilities and accountabilities

Environmental Health and Safety Management

Help provide a safe work place, protect the environment and assure appropriate actions are taken to comply with regulations and MS Corporate requirements.Define the proper level of qualified staff and vendors in EH&S.Attain zero preventable incidents. 

Emergency Response / Disaster Recovery

Support FMs/FCs to coordinate and maintain the RE&F component of the Emergency Response Plan (ERP).

Requirements:

Academic Background:

Bachelor’s degree in Mechanical, Electrical, Architecture or Civil Engineering.

Experience:

3-5 years’ experience as Project Manager in or related field.

Desirable: experience working in technology industry, facilities, maintenance.

Technical Skills:

Knowledge of vendor management for specialized services.Knowledge in budget management.Knowledge in Environment and Sustainability.Knowledge of local occupational health and safety requirements

Languages:

Fluent in Spanish (If Brazil, Portuguese) and fluent English

If Brazil: Desirable Spanish.

Competencies

 A competency is described as the knowledge, skills and behavioral attributes necessary for acceptable job performance.

Location:

Remote –San Jose,CRI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.