Job Overview 

The Professional Service Engineer - Production & Automation Software is responsible for the deployment of software solutions to Oil and Gas customers.  

 

Responsibilities:

Install, upgrade and configure SCADA and Production Optimization Systems. Build screens, workflows and reports to support customer operations and SCADA hardware. Interact with customers to understand and troubleshoot product issues. Support for third party application rollout based on business need. Provide support to internal and external clients working on consulting projects which use the company’s optimization software. Help field support/clients with upgrading and configuring the software. Provide customs solutions through scripts. Provide team leadership in absence of Team Lead. Guide junior members of the deployment team in solving issues that they may be facing. Train users in system usage and administration. Provide custom solutions, utilities and system integration using scripts along with the procedural documentation and relevant reports. Participate in software testing during the release cycle as end customer. Identify cause of problem reported by debugging program/scripts and if necessary, correct them or report them to the developers. Gain a firm understanding of Production Optimization Products and how it works from the users’ perspective. Able to troubleshoot issues related to SCADA hardware and radio communications. Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

 

Skills:

Excellent verbal and written communication skills. Ability to plan and organize daily and weekly tasks. Ability to work with minimum supervision. Domestic and foreign travel required. Experience in deploying and debugging Enterprise software in Microsoft Environment. Excellent debugging /knowledge of .Net, C#, SQL, Oracle, HTML5, PowerShell, TypeScript, IIS, and Angular. SQL Server Management Experience. Experience in ETL techniques and tools. Experience in integrating applications. Exposure to Open-Source Analytics. Exposure to Software support. Experience in similar role troubleshooting and diagnosing problems with hardware and software. Work experience with SCADA software and hardware. Microsoft Server OS knowledge Knowledge of Windows programming environment. Knowledge of Web Security, Authentication and Authorization. Enhance or make custom changes in existing utilities, batch scheduling. Windows OS administration and support. Experience in Oil and Gas Industry – Production. Valid driver’s license. Experience in SCADA, Protocols such as MODBUS, OPC. Experience in RTUs, PLCs, communication configuration and troubleshooting. Familiarity with RESTful APIs and web applications. Experience in Data Analytics, BI. Experience in CygNet, LOWIS, ForeSite or similar software.  

Qualifications:

Bachelors degree in computer science / Electronics / Electrical / Instrumentation and related streams with 2-5+ years of experience.