It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers.  

The role will require interaction at the senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

Daily Activities

Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.

Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.

Light project management duties will be required.

Manage a significant case load of varying customer and project types concurrently.

Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

Deliver product (including administrative and UI) knowledge transfer to customers and partners.

Drive high levels of customer satisfaction

Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.

Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects

Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization

Your skills

3-5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support

Experience in systems design and enterprise email environments (Exchange/M365, and G Suite)

Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP

Strong understanding of RFC 822 and Sendmail

Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD)

Working knowledge of authentication methodologies (SAML)

Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)

Comfortable presenting and explaining technology to individuals with low technical expertise

Patience under pressure

Must be able to thrive in a fast-paced environment

Fluent Portuguese and English  

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best and brightest individuals and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

#LI-PH1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!