Professional Services Consultant- Env/ F&B/ Water IT Tucson, AZ, US + Added - 22/10/2024 Apply for Job For more than forty years, our client has served laboratories operating in a range of industries and disciplines. They have helped clients to apply a variety of different scientific specializations to solve their testing, research, and diagnostic challenges. This is a great opportunity to join a world class organization on their mission to reshape the laboratory of the future! As a Professional Services Consultant, you will deliver implementation or consulting projects. You will be responsible for performing contracted onsite and remote services for clients. **Responsibilities:** + Consult pre-sale and post-sale with critical stakeholders to ensure project scope aligns with contracted customer expectations.  + Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines.    + Guide the client's decision-making to achieve maximum efficiency. + Conduct training for the client as part of the overall implementation/upgrade process.  + Provide input to process improvements by monitoring both client and departmental feedback.  + Travel to client sites to install software products following department procedures and guidelines  + Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship. + Resolve project issues or determine when escalation to senior staff or management is required.    + Effectively organize and prioritize project tasks to ensure timely completion of projects assigned. + Strong understanding of client/workflow concepts relative to software applications + Ability to understand how multiple systems work together and ability to make recommendations + Strong communication and presentation skills with the ability to present to all levels of the organization + Ability to work independently and effectively manage projects and priorities from start to finish + Able to develop and improve workflow processes and procedures and drive client process improvements **Qualifications:** + Bachelor of Science in Healthcare or Information Technology or related degree + 3+ years of experience in Healthcare/Toxicology/ Molecular Laboratory + Comfortable with travel to client sites 25-50% _Preferred Qualifications:_ + 2+ years of experience writing SQL queries (Oracle DB knowledge preferred) + 2+ years of experience with report development (Telerik, Actuate, Crystal) + 2+ years of experience working with application interfaces (HL7, API, etc.) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.