A Kforce client in Grand Rapids, MI is expanding their team with the addition of a Professional Service Engineer to support their growth. This key technical role will bring high-level expertise and leadership to strengthen their service offerings and ensure top-tier support and solutions for customers. Responsibilities: * Mentor Team Members: Provide guidance to Help Desk and Senior Help Desk Technicians, helping advance their technical skills and professional growth * Manage Customer Transitions: Oversee onboarding and offboarding for new and departing customers, ensuring smooth, seamless transitions * Technical Escalation Support: Serve as the escalation point for advanced technical issues beyond the Help Desk team's resolution capacity * Technology Roadmap Development: Collaborate with senior management at customer organizations to create technology roadmaps that align with business objectives * IT Infrastructure Optimization: Partner with internal teams and clients to design, implement, and optimize IT infrastructure to meet performance, security, and scalability needs * Technology Assessments: Conduct regular assessments and audits to identify improvements and ensure compliance with best practices * Project Leadership: Lead or participate in deploying new technologies and upgrading existing systems, ensuring projects meet scope, budget, and timelines * Customer Relationship Building: Foster strong customer relationships, acting as the primary technical contact and a trusted advisor * Documentation Management: Ensure all technical documentation is thorough, accurate, and accessible * Service Review Participation: Engage in regular customer and team meetings to review performance, address concerns, and identify improvement opportunities