The Role

Strata Professional Services Engineers provide professional services both on-site or remotely. Services consist of deployment of Strata’s Maverics technology and solutions as well as end user and partner training. The Professional Services Engineer acts as the technical representative leading the direct interaction with the customer’s personnel and project teams leveraging Strata’s best practices. 

This role helps the customer to quickly benefit from the Strata solution and realize business value. Meanwhile, Professional Services Engineers provide field feedback to product management and engineering teams based on their experiences with customer implementations throughout the deployment process.

This is a hands-on-keyboard role where you are responsible for implementing Strata’s software at customers’ locations both on premises and in the cloud.. Your core team responsibilities include: 

Ensuring customer  success with thorough project management, meeting deadlines, and frequent communication Installing and updating core Maverics Identity Orchestration software, Maverics connectors, directories, and web services Building integrations and customization code to extend Strata’s software to work with customers’ environments Identifying and resolving issues related to the activation and implementation of the software Assessing customers’ technical needs and capabilities during implementations Providing highly responsive customer service and maintaining a high level of member satisfaction Corresponding and fulfilling all commitments for internal and external customers Recording and documenting solutions to common and difficult problems Collaborating with engineering to improve the implementation and configuration of professional service processes Training partners from leading services organizations including the top Global Systems Integrators (GSIs) and boutique identity firms

Some travel is required.

In addition to the core responsibilities defined above you will work collaboratively with  Pre-Sales to offer technical expertise. This includes working with  Strata Account Executives, Sales team and our partners. Specifically you will:

Add expertise to integration discussions and deep dives (API, SSO, CRM, etc...) Assist in information sharing and customer transition from pre to post sales (timeline, expectations, metrics, onboarding & project plans, best practices) Deliver demos as required Assist in creation and delivery of prospect training programs Any and all items to get a deal across the finish line

This role is expected to be in office 4 days per week.

The Ideal Candidate

Our ideal candidate has at least 3 years of experience in the following domains:

Hands-on implementation experience of ForgeRock, Ping, Okta, SailPoint, CA, Oracle, IBM and Microsoft suite of IAM products etc. Experience in client facing deployments and working in multi-team, multi-vendor team setup Experience in implementing identity standards like OAuth, SAML, OIDC, and LDAP Experience with legacy authentication systems such as CA/Broadcom SiteMinder and Oracle Access Manager Fairly exposed to cloud security and cloud technologies such as AWS, Google Cloud, Docker, Cloud Distribution Experience with DevOps build/run model Intermediate proficiency in programming languages such as GoLang, JAVA, Jscript etc. Comfortable working in and troubleshooting Linux based systems Exposure to web server architecture and the ability to troubleshoot web server/linux related issues

You don’t have to be an expert in these things, but you should be ready and excited to become one:

Microservices Infrastructure as code Kubernetes and Containers AWS management, Terraform

You’ll bring experience in:

Implementing complex, enterprise-scale identity infrastructure Being a technical lead for a team of professional services consultants Working with clients directly

Similar Companies - if you were successful implementing identity software at these companies there’s a great chance you’ll be successful at Strata

Okta, Auth0, Ping Identity, Microsoft (Azure Active Directory) E&Y, PWC, Accenture, KPMG or other Global Systems Integrators CoreBlox, SecureIT, Identropy or other boutique identity integration firms 

Sounds interesting? We’d love to talk. Let’s set up a time to talk and see if there’s a match and maybe you will join this tribe of Maverics!