At AWS, we are looking for a Professional Services Area Leader with a successful record of leading enterprise HCLS customers through a variety of transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization (#oneteam) to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
This role will be responsible for building and leading the HCLS ProServe NAMER CST team. Responsibilities will include growing the team, setting team priorities, providing thought leadership, business planning and shaping the offerings, go to market approach for ProServe with these customers.

This key role will be highly visible internally and externally, and will require the ability to communicate and partner with other teams within AWS such as customer and account sales, support, services teams, as well as teams across ProServe. You will represent your team to executive management, contribute to the operational cadence of business reviews (MBR, QBR) based on your responsibility to develop the approach to drive customer outcomes through ProServe, leading to increased ARR, ProServe revenue & margin, while managing risk and quality for AWS.


Key job responsibilities
• Managing a team that could consist of SPMs and CPMs in Americas dedicated to the HCLS customers.
• Manage bookings, pipeline, revenue, margin and delivery of projects.
• Engage customers - collaborate with CPMs and other sales roles to develop strong customer and partner relationships.
• Develop trusted relationships with customer CIOs, CTOs, IT functional leaders and business sponsor executives.
• Lead the sales of ProServe engagements, and build a growing business for NAMER headquartered HCLS customers globally, driving AWS adoption, and customer benefit from AWS services.
• Sell IT transformation engagements - present compelling proposals to help customers develop a modern cloud-based IT operating model, to drive new business results. This includes short on-site projects proving the value of AWS services, on up to full enterprise level transformations across thousands of applications migrating quickly to the AWS cloud.
• Partner ecosystem - establish executive and technical relationships with key integrators (SIs), software vendors (ISVs) and managed services providers (MSPs) who are offering cloud based IT services and solutions. Deliver joint proposals and joint engagements to help partners succeed in large, complex customer engagements using AWS.
• Coach and teach - collaborate with AWS field sales, technical sales, training and support teams to help partners and customers learn and use AWS platform services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon RDS database services, AWS Identity and Access Management (IAM), etc. Deliver value - oversee the high quality delivery of a variety of customized engagements with partners and customers in HCLS.
• Lead great teams - attract and develop top talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills. Lead and support a regional management team of practice managers who cover major customer groupings. Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps. Influence roadmap changes to accelerate customer adoption and value.
• Lead in HCLS – Lead the establishment of mechanisms, practices, references, solutions, and communities that support AWS HCLS customers. Contribute as part of the Global HCLS Americas leadership team.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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