Job Title:

Professional Services Lab Manager and Training Coordinator

About Trellix:

Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at  https://trellix.com. 

Role Overview:

Responsible for overall experience and successful delivery of training and lab resources to the global Trellix Professional Services organization.

Candidates should have experience working within large dynamic organizations and have a solid understanding of the Cybersecurity industry as a whole.

About the Role:

You will be responsible for overall experience and successful delivery of training and lab resources to the global Trellix Professional Services organization

You will assess needs, design, and implement a training program for the Global Professional Services organization

You will collaborate with Global Professional Services leaders to understand training needs along with program goals and objectives

You will manage the capability, functionality, and access to Professional Services (PS) lab resources hosted in the Trellix Maryland Office and/or within various cloud services providers

You will coordinate with Trellix’ corporate training/learning teams to maximize Professional Services use of corporate resources (e.g., Trellix Learning Center & Instructor-led training, LinkedIN Learning, Lessonly)

You will build and maintain strong relationships with the global consultants and management base

You will write and deliver technical documentation and briefings

You will capture and maintain information on consultant expertise areas, skills, abilities, and education & certification levels

You will create, manage, and maintain lab equipment configurations, software updates and licensing 

You will identify deficiencies and notify management of any additional licensing requirements

You will develop and execute training plans and schedules leveraging Trellix training, third-party training, and tailored knowledge transfer sessions

You will understand, monitor, and report on certification and training requirements associated with customer engagements.  Examples include DoD 8140/8570, and other industry standard certifications that may be required for consultant engagement

You will track and report on group and individual training compliance, professional certification maintenance, and continuing education requirements

You will communicate available training opportunities to the global team

You will assess effectiveness and determine the impact of training on employee skills and KPIs

You will gather feedback from trainees after each educational session

You will maintain updated curricula and training record databases

You will lead train-the-trainer sessions for internal subject matter experts

You will communicate and reserve lab resources as necessary to enable specific training needs and delivery options

You will preemptively notify the PS Lab user base of known and planned downtime for maintenance and upgrades

About You:

You are self-motivated and passionate about delivering educational content with a focus on cybersecurity

You have demonstrated experience as Training Coordinator or Facilitator or similar role

You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders

You have experience coordinating multiple training events in a corporate setting

You have knowledge of instructional design, implementation, learning management systems and web delivery methodologies

You have experience with the full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)

You have advanced organizational skills with the ability to handle multiple concurrent assignments

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement PlansMedical, Dental and Vision CoveragePaid Time OffPaid Parental LeaveSupport for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.