An overview of this role

Join a team that values your contribution!

As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through partnership and collaboration. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.

As the Professional Services Partner Operations Manager, you'll be the architect of our partner delivery ecosystem, orchestrating seamless connections between customer needs and our global network of specialized talent. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships. This role goes beyond traditional operations – you'll drive global impact across all regions, ensuring organizations worldwide have access to the expertise they need to transform their software development practices through GitLab.

What You’ll Do  

Partner Operations Management

Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning Create and maintain documentation for partner operational procedures and best practices Administer partner access to internal systems while ensuring security protocols are followed  Coordinate with IT and Security teams for partner system access and compliance requirements Prepare regular reports on partner operational health and performance Support partner certification tracking and renewal processes Support partner resource allocation and capacity planning across professional services offerings

Financial Oversight

Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation Develop and maintain partner relationships setting up contractual agreements and working models Track partner delivery metrics and financial performance Ensure adherence to partner agreements and operational requirements

What You’ll Bring 

5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus.  Background in financial operations, contract management, or accounting  Proven track record in managing complex operational processes Experience with professional services delivery models a plus  Demonstrated success in process improvement and automation Strong financial and accounting basics with keen analytical problem-solving capabilities Excellent project management and organizational skills Outstanding communication and relationship management abilities Ability to work effectively in a remote environment You share our values, and work in accordance with those values.

Hiring Process

Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters Next, candidates will be invited to schedule a first interview with the Hiring Manager Next, candidates will be invited to interview with 2-5 teammates There may be a final executive interview for any IC role

Additional details about our process can be found on our hiring page.

How GitLab will support you

Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off  Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave  Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

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