**Professional Services Resource Coordinator (P3)** **Role:** Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking. **Responsibilities:** + Daily monitoring of Resource Request queue and fulfillment + Partner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are met + Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed + Optimize utilization by making staffing decisions in support of the deployment strategy for the business + Partner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resources + Provide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hours + Request and manage Splunk Cloud access for resources actively delivering on Splunk Cloud + Collaborate on operational initiatives through analyzing, documenting and improving PS operational processes + Manage forecast risk with tracking internal projects and tentative assignments + Manage various operational reports to support data hygiene within FinancialForce **Desired Skills and Experience:** + 2+ years experience in resource management/coordination, professional services, or operations role + Experience in providing services in support of internal stakeholders to achieve successful project outcomes + Ability to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations. + Excellent time management, organizational, and prioritization skills + Detail oriented with the ability to balance multiple priorities + Ability to work in potentially time sensitive and pressure situations + Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community. + Ability to work independently and multi-task, in a fast paced and constantly changing environment. + Experience working in FinancialForce/PSA/Salesforce preferred Note: