Professional Services Software Deployment Engineer 

The Professional Services Deployment Team is responsible for integration and deployment of Patient Messaging products and services within the Technical Services group. They work closely with the Quality Assurance team and Development Team, as well as the Professional Services Project Management Team.

As a Professional Services Software Deployment Engineer II, you will be working closely with our team, as well as cross-functionally alongside Product Management & Development to learn new products, methodologies, how our products work within pharmacies, and how our solutions assist pharmacies in engaging their patients to enhance their customer experience.  You will work with pharmacy and health plan clients to assist the installation of our messaging solutions and provide additional customization as required. 

 

Responsibilities:

Execute on all aspects of complex software implementation projects and other assignments.  Provide input on project scope, forecast, resources, and deliverables  Work directly with the client project management team throughout all project phases  Attend customer virtual project calls as needed  Proactively identify significant project risks, escalate to leadership, and implement approved mitigation steps Participate in documentation review and verify customer assets to provide reliable BI to all departments in the organization Deploys applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux Installs and configures databases and deploy web products to clients Installs, configures, and tests all components to the expected revisions and performance standards Act as a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client Manage and prioritize multiple tasks while working independently Demonstrate effective communication skills with a wide range of clients, both internal and external Follow existing deployment processes, identify process improvements, document specific process/project requirements for customers, and system configurations Partner with project managers to diligently maintain all records in a central repository for ease of reference during and after deployment Support technical tasks to resolve issues, track bug fixes, escalate persistent and/or critical issues during the deployment process

 

Required Knowledge and Skills: 

Ability to facilitate meetings with a high level of effectiveness  Strong negotiation/problem solving skills  Exceptional organizational skills. Ability to reason in “real time” Outstanding interpersonal, written and oral communication skills  Highly technical and analytical with the ability to collaboratively engage customers, 3rd party vendors, and internal team members in an effective and supportive manner Advanced troubleshooting and problem-solving skills utilizing science and engineering education to arrive at practical solutions Ability to multi-task and manage time efficiently Detail-oriented, independent and able to adjust to changing priorities  Proven track record of success in managing multiple projects/multiple presentation deadlines at one time  Experience with Linux/Unix/Windows, and with Postgres database as well as installing applications on Windows or Linux servers Working knowledge of server hardware and network configurations, web server technology, and SSL security Experience with SaaS technologies such as microservices, docker/containers, and Kubernetes and proficiency with Bash/Ruby Proficiency with software tools like Confluence, Jira, Excel, PowerPoint, Word, and Slack used to divide complex projects into related sub-tasks, manage critical path tasks, and track resources, deadlines, and milestones

 

Basic Qualifications: 

College degree in a Computer Systems related field Two years of demonstrated work experience in healthcare / pharmacy In lieu of College Degree, applicants must meet all following requirements: High School Diploma/GED, Technical Certification in Information Systems / Technology, a minimum two years’ systems engineering experience within a healthcare technology or pharmacy systems

 

Preferred Qualifications: 

Bachelor’s degree in a Computer Systems related field  3+ years of demonstrate project management work experience in healthcare / pharmacy  Pharmacy or clinical operations work experience  Experience with effectively presenting technical information to leadership  Experience with container technologies such as Docker and Kubernetes Strong Linux skills High degree of competence in Bash and Shell Ability to shift from one project to another in an agile work environment Kubernetes distros such as OpenShift, RKE2 and/or Tanzu Experience with Gitlab, Jenkins, Artifactory Experience with server and or desktop virtualization Virtualization Infrastructure Experience with VMware or similar virtualization tools Networking experience – TCP/IP, DNS, NetBIOS, switching, routing, VLANs Experience with at least one public cloud environment, such as Amazon Web Services or Microsoft Azure

 

Working Conditions 

Working across multiple time zones  Up to 10% travel  May be required to stand or sit for long periods of time