Join Amazon's Operational Technology Solutions (OTS) Supply Chain team, a crucial part of our global retail operations spanning over 180+ countries and supporting thousands of locations worldwide. As a Business Process Management Program Manager, you'll be part of a mission-critical organization that enables seamless supply chain operations and drives technological innovation across Amazon's vast network of fulfillment centers, sortation centers, and delivery stations.

Our team's mission is to optimize and transform supply chain processes through innovative solutions, ensuring efficient order fulfillment and exceptional customer experiences. This role offers an exciting opportunity to impact millions of customer orders daily while working with advanced technologies and diverse, talented teams.

You'll be instrumental in shaping the future of Amazon's supply chain operations, leading process improvement initiatives that directly influence our ability to deliver on our customer promise. This position offers extensive exposure to senior leadership, cross-functional collaboration, and the chance to drive meaningful change at a global scale.

Key job responsibilities
In this role, you will drive process excellence and operational efficiency across OTS Global Supply Chain, a critical organization supporting operations in over 30+ countries. The successful candidate will be responsible for identifying, developing, and implementing process improvements that enhance our operational capabilities and strengthen OTS's mission to deliver innovative supply chain solutions. Specific responsibilities include:

-Lead end-to-end process improvement initiatives across OTS Global Supply Chain operations, focusing on measurable business outcomes
-Develop and implement standardized process mapping and optimization methodologies to ensure consistency across OTS regions
-Drive data-driven decision making through KPI development and performance monitoring of critical OTS supply chain metrics
-Partner with cross-functional teams to identify and resolve operational inefficiencies and eliminate bottlenecks
-Design and execute change management strategies for process improvements, ensuring sustainable adoption
-Evaluate and implement process automation solutions to enhance operational efficiency and reduce manual interventions
-Provide strategic insights and recommendations to OTS senior leadership based on data analysis and industry best practices
-Mentor team members and foster a culture of continuous improvement through knowledge sharing and best practice documentation
-Create and maintain process documentation and standard operating procedures aligned with global OTS standards



A day in the life
As a Business Process Management Program Manager with OTS Global Supply Chain, you'll begin by analyzing operational metrics and prioritizing improvement initiatives. Your day involves leading process mapping sessions, collaborating with stakeholders to document requirements, and developing evidence-based solutions. You'll spend time creating process documentation, building implementation plans, and coordinating with regional teams to ensure successful adoption of new procedures. Between analyzing data, facilitating working sessions, and partnering with cross-functional teams, you'll focus on delivering measurable improvements while maintaining strong relationships across the OTS network.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
OTS Supply Chain's Order Fulfillment and Execution team plays a vital role in enabling Amazon's global retail operation. This dynamic team designs, implements, and optimizes the processes and technologies that power seamless order management and execution. Working at the intersection of technology and operations, the team ensures efficient order processing from placement to delivery, supporting thousands of locations worldwide. Through continuous process improvement and innovative solutions, they drive operational excellence and enhance the customer experience while maintaining the agility needed to support OTS's expanding global footprint and evolving business needs.