The Program Administrator I for the Dana-Farber/Boston Children’s Pediatric STAT (Solid Tumor Accelerated Therapy) 2nd Opinion Clinic will provide administrative support and coordinate all aspects of concierge-level care for pediatric oncology patients with difficult-to-treat disease. The program administrator will work with a multi-disciplinary team of STAT physicians and nurse practitioners and the Solid Tumor Program Manager to lead this novel initiative which will allow patients immediate, efficient access to a multidisciplinary team of experts and all novel, available clinical, research, and quality-of-life offerings. The Program Administrator’s role will include program development, marketing, and the design and implementation of workflows to assure adequate patient tracking, research integration and follow-up, and quality improvement. This role provides equal and dedicated opportunity for direct patient interaction and program operations.
Under moderate supervision, the Program Administrator I provides operational and administrative support to the program. The Program Administrator I coordinates programs to ensure that implementation and prescribed activities are carried out following specified objectives. The Program Administrator I serves as program liaison for the department, community advisors, partners, and stakeholders. This role supports the preparation of program reports by gathering and organizing data. For all of these, the work still requires the application of well-established techniques, procedures, or standards.
This position is a hybrid work environment requiring 2-3 days per week onsite at our Longwood Medical Area campus. For hybrid positions, this individual must reside and work remotely within a New England State (MA, ME, NH, VT, RI, CT).
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities Provides operational and administrative support in the development and implementation of program functions.Staffs program meetings including preparing agendas, generating minutes, following up on action items and supporting related program initiatives and projects. May be responsible for maintaining program databases, collecting, and analyzing data, and preparing reports to track program progress and outcome.Serves as a central point of contact between staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative matters.Assists with planning and execution of seminars, meetings, and special projects.Triage inquiries and provide general problem resolution related to program with appropriate level of urgency.Maintains and manages processes associated with varied programs, projects, and events. Prepares documents such as correspondence, reports, presentations, packets.May be responsible for promoting the program through various channels such as social media, email newsletters or community outreach efforts. Keeps all members of the team up to date with relevant program information. May monitor budget, track expenditures/transactions, and handle financial administration projects as it pertains to the program.May work on special assignments and projects as needed. QualificationsHigh School Diploma required. Bachelor’s degree preferred.
3 years of experience working in a medical or scientific research setting or comparable technology-oriented business environment required.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Strong written and oral communication skills.Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.Knowledge of trends, issues, and accepted practices relevant to the position.Excellent attention to detail skills.Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.Excellent ability to organize, prioritize and follow-through. Ability to apply independently a wide variety of policies/ procedures where specified guidelines may not exist.At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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