It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

About the Job 

It's fun to work in a company where people truly BELIEVE in what they're doing! 

We're committed to bringing passion and customer focus to the business. 

This role supports Creation's Customer Focused Teams (CFTs) including Business Unit Managers and Program Managers with a variety of duties under limited supervision. 

 

Functional Responsibilities 

Administrative Support: Assist in organizing and managing program documentation, including plans, reports, and presentations. General Coordination:  Help coordinate program activities, meetings, and events. Schedule meetings, prepare agendas, and take meeting minutes. Communication: Act as a liaison between program teams, stakeholders, and management. Ensure timely and effective communication of program updates and changes. Data Management: Maintain and update program-related databases, spreadsheets, and other tracking tools. Ensure data accuracy and completeness. Account Reporting:  Prepare and distribute regular status reports, performance metrics, and other documentation as required. Issue Tracking: Monitor and track program issues, risks, and action items. Assist in the resolution of issues and escalate as needed. Process Support: Support the development and implementation of program processes and procedures. Identify opportunities for process improvements. Resource Management: Assist in tracking program resources, including budgets, timelines, and deliverables. Ensure resources are allocated effectively.  

Position Overview 

 

Order Administration: 

Enter and maintain databases for all sales order types for production orders, customer returns, materials sales, and expense orders after verifying proper quantity, part number and pricing compliance on purchase orders. 

Document new purchase order delivery plans, complete sales order checklists, schedule, and support delivery plan meetings with program stakeholders.  

Coordinate new part number and quote documentation entry for new purchase orders. 

Ensure all new POs are loaded into the system within 48 hours of receipt. 

Document and process invoice corrections. 

Shipment Maintenance: 

Post weekly committed shipments and monitor inventory for additional shippable product. 

Maintain daily shipment reports and submit customer shipment notifications. 

Coordinate outside service shipments and update logs for services. 

Return Material Authorizations (RMA’s): 

Review customer requests for repair and verify warranty status with appropriate quality engineer. 

Issue RMA numbers to customers, create repair orders and ensure repair orders are updated for accurate invoicing. 

Maintain RMA status logs and communicate risks or issues to program management.  

Customer Focused Team reporting: 

Publish CFT reports for variance recovery, on-time delivery, RMA status and others as needed. 

Confirming all orders have Production and Ship dates loaded. 

Skills & Qualifications 

Required Skillset: 

Intermediate Microsoft Word skills as evidenced by the ability to perform all the basic functions as well as create moderately complex documents containing tables and graphs, and ability to mail merge documents, apply page setup functions (margins, page numbers, footers, headers), create an index and/or table of contents, use search & replace, print labels and envelopes. 

Intermediate to Advanced Microsoft Excel skills as evidenced by the ability to perform all the basic functions as well as the ability to use workbooks, link data, create and edit charts, change page orientation, add headers and footers, filter and sort lists, format data, insert rows, enter and sort data and produce graphs and charts. 

Basic Microsoft PowerPoint skills as evidenced by the ability to create and save a presentation, add titles, edit and delete slides, reordering slides, applying slide masters, checking spelling, and adding clip art. 

Strong organizational abilities and able to adjust to changing priorities and work in a fast-paced environment.  

Demonstrates strong attention to detail and accuracy. 

Ability to work collaboratively in a team environment and manage multiple priorities in a fast-paced environment. 

 

Education & Experience: 

Minimum Education: Associate degree or related experience 

Minimum Experience: 2-3 years experience in program support, project coordination, accounting, or sales office environment 

 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

  

 

In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $24.00-$28.85 per hour (for hourly employees)  Full-time employees are also eligible for performance based bonuses and benefits.  This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift.  The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Canada: Title for the position will be in accordance with applicable national and local laws.