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Position Information

Job Title Program Administrator Posting Number F006263 Position Status Full Time Assignment Length Not Applicable Grant Funded No Category APT Class Code 15 Starting Pay $61,484 Special Note Commensurate with education and experience. Location Other - CEATL Department DT Corporate Solutions & Economic Development Job Summary Reporting to the Executive Vice President of Corporate Solutions and Economic Development, the Program Administrator is responsible for providing support in maximizing credentialed programs, revenue generation, customer satisfaction, process improvement and market penetration objectives. The employee also manages a team of administrative office assistants responsible for implementing and executing successful open enrollment and contract training engagements. Primary Duties and Responsibilities Essential Performance Requirements* Supports the EVP CSED with projects strategy execution and overall divisional staff engagement and supports the CSED programs, including open enrollment and contract engagements Supports the business development team in maximizing credentialed programs, revenue generation, customer satisfaction, process improvement and market penetration objectives, and serves as liaison between CSED and TCC Connect for project / program development and implementation Supports Marketing Manager in running reports and maintaining an updated customer relationship management (CRM) system using analytical problem solving and technical expertise to ensure the business development team receives the maximum benefit of utilization from the CRM system Works directly with clients, instructors, facilitators, consultants, and business development representatives to coordinate the logistics of engagements and renting of facilities under the CSED umbrella Manages Opportunity and Alliance Center administrative support teams, manages program budget, and evaluates program success Oversees and coordinates logistics with administrative for all offerings, registrations, and events Reports metrics, measurements, and other information using various tools, analyze data and recommend solutions Handles complex issues which may require decision-making and creative solutions and a thorough understanding of policies, processes, and functions within professional development programs

Service Excellence Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) Supports the mission, values, goals, and principles of the College
SupervisionWorks under the general supervision of the Executive Vice President of Corporate Solutions and Economic Development

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications Bachelor’s degree in Business, Management, or industry related field Three (3) years’ working experience related to the Essential Performance Requirements Current Project Management Professional Certification or ability to obtain within 6 months of being hired Preferred Qualifications At least one (1) year’s working experience in Workforce Development and/or Professional Development Knowledge, Skills and Abilities Skilled in excellent customer service and interpersonal relationships Skilled using applications and enterprise systems, including word processing, spreadsheet, and presentation software Ability to work effectively in a collaborative environment Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables Physical Demands and Work Environment Physical DemandsThe physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Special Instructions Summary Posted 10/14/2024 Posting Contact Summary

Should you have questions specific to this position please contact the following individual

Contact Alma Martinez-Egger * alma.martinez-egger@tccd.edu Applicant Documents Required Documents Resume / Curriculum Vitae Unofficial Transcripts Optional Documents Cover Letter Certification / License Military/Foster Care Preference Documentation Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Please select the highest level of education you have completed. High School Diploma / GED 60 or more College Credit Hours Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree None of the above * Do you have a Bachelor’s degree in Business, Management, or industry related field? Yes No * Do you have a Project Management Professional Certification or ability to obtain within 6 months of being hired? Yes No * Please list any certification or licensure you have that is directly related to this position.

(Open Ended Question)

* How many years of working experience do you have related to the Essential Performance Requirements? None Less than 1 year of experience 1 year of experience 2 years of experience 3 years of experience 4 years of experience 5 or more years of experience * Please describe your experience (responses are used to determine eligibility).

(Open Ended Question)

* How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)? Advanced Intermediate Beginner None * How would you rate your experience with web-based software? Advanced Intermediate Beginner None * How long have you been in your current role with TCC? Less than 6 months More than 6 months I am not a current TCC employee I am a current TCC student employee