Program Analyst 4 Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4808601) Apply  Program Analyst 4 Salary $75,678.00 - $114,915.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-17718-08084 Department Liquor Control Board Division LC Org Devp Div Opening Date 01/31/2025 Closing Date 2/13/2025 11:59 PM Eastern Job Code 08084 Position Number 00036594 Union Non Union Bargaining Unit A3 Pay Group ST09 Bureau / Division Code 00268217 Bureau / Division Talent Management and Organizational Development (TMOD) Worksite Address 910 Capital Street City Harrisburg, Pennsylvania Zip Code 17124 Contact Name Rita Jones Contact Phone 717.783.5324 Contact Email ritajones@pa.gov + Description + Benefits + Questions THE POSITION The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Program Analyst 4 in the Bureau of Talent Management and Organizational Development. In this role you will be responsible for supervising a team of Organizational Development Analysts focusing on one or more business areas. This position will also work directly with one or more business areas to develop and maintain business processes for those areas. The Unit Supervisor will also be responsible for providing feedback on document structure and executing Division-level projects. Apply with us today! DESCRIPTION OF WORK In this position, you will serve unit supervisor within the Organizational Development Division and report directly to the Division Chief. This involves exercising considerable independent judgment in achieving specific goals, objectives, and developing program policies as you directly manage several analysts. You will be expected to assess the impact and effectiveness of current and proposed programs, proactively identify opportunities where organizational development interventions would benefit PLCB operations and outcomes, and develop and implement strategies that institutionalize improved and sustained levels of organizational effectiveness. Your staff will rely on you to oversee, analyze, and guide their efforts in the design, development, execution, implementation, and analysis of all agency organizational development activities. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00036594) . Work Schedule and Additional Information: + Full-time employment + Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. + Telework: You may have the opportunity to work from home (telework) part-time, up to four days per week, with one day per week in the office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + One year as a Program Analyst 3;or + Four years of analytical experience, three of which include professional experience in program evaluation and the development of program recommendations, and a bachelor's degree;or + An equivalent combination of experience and training. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Legal Requirements: + You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 3 for one or more years full-time? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many years of full-time analytical experience, three years of which included professional experience in program evaluation and the development of program recommendations, do you possess? (Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.) + a. 4 years or more + b. 3 but less than 4 years + c. 2 but less than 3 years + d. 1 but less than 2 years + e. Less than 1 year + f. None 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + a. 30 credits or more + b. Less than 30 credits + c. None 06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 07 WORK BEHAVIOR 1 – ANALYZING INFORMATION Performs program, fiscal, and policy analyses of an organization's program areas for the purpose of developing solutions and recommendations for program changes. Determines whether programs achieve objectives and operate cost effectively; and analyzes programmatic or fiscal effects and implications of prior policy decisions or proposed policy changes and other economic analysis and special studies. Analyzes and evaluates agency programs or projects to determine the extent to which the goals and objectives are being met and to determine the impact of changes. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing results and making recommendations for improvements. + B. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing results; however, someone else was responsible for making recommendations for improvements based on my analysis. + C. I have successfully completed college-level coursework related to data analysis, qualitative business analysis, or quality control. + D. I have NO experience or training related to the work behavior above. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience analyzing information to determine if program areas are achieving objectives and operating cost effectively. + Your experience making recommendations. + Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 10 WORK BEHAVIOR 2 – PROGRAM DEVELOPMENT Conducts needs assessments and develops program objectives, plans, policies, and procedures by conceptualizing service delivery methods, planning the timeline for program start-up, and determining program organizational structures. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience developing and finalizing program objectives, plans, policies, and procedures based on research and data gathered. + B. I have experience making recommendations to develop new or update existing program objectives, plans, policies, and procedures based on research and data gathered. Someone else finalized my recommendations. + C. I have successfully completed college-level coursework related to business management or business administration. + D. I have NO experience or training related to the work behavior above. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience developing and finalizing program objectives, plans, policies, and procedures based on research and data gathered. + Your experience making recommendations to develop new or update existing program objectives, plans, policies, and procedures. + Your level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 13 WORK BEHAVIOR 3– MONITORING PROGRAM OPERATIONS Reviews, evaluates, develops, implements and/or refines programs and/or program policies in order to maximize benefits and minimize problems and to ensure adherence to all applicable requirements and standards. Monitors the implementation of new and existing programs that relate to the organization; coordinates and implements program planning and/or development activities with other organization programs; prepares and reviews government grant documents and reports to ensure technical proficiency; monitors individual grants to ensure that expenditures and complement are maintained at the amount and for the purpose authorized and ensures operational efficiency and contract propriety. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience with the creation and implementation of a grant program and providing oversight to individual grant monitoring. I was responsible for taking action when negative trends were discovered. + B. I have experience administering a grant program and monitoring individual grants. I made recommendations for someone else to take action when negative trends were discovered. + C. I have successfully completed college-level coursework related to auditing, risk assessment, risk management, or financial forecasting. + D. I have NO experience or training related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience administering grant programs. + Your experience taking action when negative trends were discovered. + Your experience making recommendations when negative trends were discovered. + Your level of responsibility. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 16 WORK BEHAVIOR 4 – TECHNICAL AND CONSULTATIVE SERVICES Provides technical assistance and consultative services to organization program managers and staff on the development, review, or administration of programs, policies, plans, data processing applications, and budgets. Consults with program officials to identify relevant areas for research or study. Advises on the development of resource allocation criteria and on the completion of reporting requirements for the purpose of program evaluation and budget preparation. Suggests and develops programs and ideas in anticipation of demand for an organization's services. Assesses and defines needs and problems and recommends possible solutions. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience providing technical assistance and consultative services to program areas in order to identify needs and answer questions. I was also responsible for recommending possible solutions to problems or concerns. + B. I have experience providing technical assistance and consultative services to program areas in order to identify needs and answer questions. Someone else was responsible for recommending possible solutions to problems or concerns. + C. I have successfully completed college-level coursework related to public relations, social work, counseling, public speaking, psychology, or sociology. + D. I have NO experience or coursework related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience providing technical assistance and consultative services to program areas. + Your experience recommending possible solutions to problems or concerns. + Your level of responsibility. 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 19 WORK BEHAVIOR 5 – BUDGETING Formulates and administers program budgets and grant programs to ensure proper allocation and allotment among varied programs. This may include developing and implementing budgeting instructions, standards, and procedures; providing technical advice and assistance to program administrators on preparing budget requests and reports; examining and analyzing program budget requests for the purpose of making recommendations concerning program expansion, curtailment, transfer, initiation, or termination; analyzing proposed appropriation bills and relevant program legislation to determine program and fiscal impact. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience developing program budgets. I was responsible for monitoring program budgets for allocating funds and curtailing monies and making recommendations for potential resolution. + B. I have experience developing program budgets. I monitored program budgets in order to allocate funds and curtail monies; however, someone else was responsible for making recommendations for potential resolution. + C. I have successfully completed college-level coursework related to budgeting, management, or business statistics. + D. I have NO experience or coursework related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience developing program budgets. + Your experience monitoring program budgets. + Your experience making recommendations. + Your level of responsibility. 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 22 WORK BEHAVIOR 6 – COMMUNICATION Prepares and presents information, studies, and reports orally and in writing on program or project evaluations, development, and analysis in order to provide policy and decision makers with factual information to be used in planning, implementing, monitoring, and resource allocation. This may include preparing narrative reports, tables, graphs, and charts as well as responding to oral and written inquiries regarding programs. Responds to informational requests and provides procedural guidelines, criteria, and training necessary for the implementation and management of programs and projects. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have developed and presented materials regarding program or project evaluations, development, or analysis. I was also responsible for responding, orally or in writing, to informational requests regarding programs or guidelines. + B. I have presented materials, created by someone else, regarding program or project evaluations, development, or analysis. I was also responsible for responding, orally or in writing, to informational requests regarding programs or guidelines. + C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or speech. + D. I have NO experience or coursework related to this work behavior. 23 .In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience developing materials regarding program or project evaluations, development, or analysis. + Your experience presenting materials regarding program or project evaluations, development, or analysis. + Your experience responding to informational requests regarding programs or guidelines. + Your level of responsibility. 24 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 25 WORK BEHAVIOR 7 – SUPERVISION Supervises subordinate staff by assigning work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex problems; approves/denies leave requests; and identifies training needs and provides training to staff. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have professional experience supervising subordinate staff; and as a supervisor I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, approved leave, etc. + B. I have professional experience as a lead worker, and as a lead worker I have provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc. but I was not responsible for employee discipline or rating work performance. + C. I have successfully completed formal supervisory training. + D. I have NO experience or training related to this work behavior. 26 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience as a supervisor. + Your experience as a lead worker. + Your level of responsibility. 27 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov