Summary This position is located in Office of Management (OM), Financial Services Center, Chief Experience Office (CXO) of Financial Management Business Transformation Service (FMBTS). As the Program Analyst (Change Management Specialist) for Organizational Change Management (OCM), the incumbent will be responsible for supporting all OCM activities for multiple, simultaneous change management efforts across VA Administrations and Staff Offices. Responsibilities This is a bargaining unit position. The initial application review for referral for this job announcement is 100 applications. The first 100 applications will receive first consideration. Applications received after the initial cut-off number (100 applications) will not receive consideration unless otherwise requested by management. VA offers a comprehensive total rewards package: VA Total Rewards Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible Schedule: Available Telework: Available with supervisor approval up to 5 days per biweekly pay period. Duty Location Status: Will work from a VA owned or leased space. Position Description Title/PD#: Program Analyst/ PD19597A Relocation/Recruitment Incentives: NOT Authorized Permanent Change of Station (PCS): NOT Authorized Financial Disclosure Report: NOT required Physical Demands: The work is primarily sedentary and work is conducted in a typical office setting. Major Duties: Establishing and maintaining strong, collaborative relationships. Coordinating the understanding of customer expectations on all project events and work with other work stream leads to see that expectations are managed effectively. Assist Change Management Leads and Sr. Change Manager by preparing briefs, reports, memoranda, emails, presentations, and other oral or written messaging for all levels of management internally, and externally to other workstreams, departments, and customers. Facilitate cross-functional team collaboration and communication throughout the product delivery lifecycle. Identify opportunities for standardization, prepare for internal and external audits, document and communicate wave-and program-level risks, and ensure lessons learned are tracked to resolution and incorporated in program documentation. Lead, support, and/or manage special projects as assigned using both waterfall and agile project management methodologies. Responsible for analysis, facilitation, reporting, and providing recommendations for process improvements, improving quality, reducing costs, improving customer outcomes, and establishing appropriate process metrics and process controls. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/24/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status. You must also submit additional SF-50(s) to clearly demonstrate one year time-in-grade as required in the announcement. If the most recent SF-50 has an effective within the past year, it may not clearly demonstrate that you possess one year time-in-grade. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. AND Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume. The Selective Placement Factor for this position is: Experience designing and implementing communications, training, customer support, or organizational change management strategies for executive customers. AND You may qualify based on your experience as described below. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience supporting executive customers on projects with significant impacts to their employees or customers. You will be rated on the following Competencies for this position: Customer Service Communications Project Management Change Management Forward Thinking Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties. To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp. Education There is no education substitute or requirement for the GS-13 level. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. This job opportunity announcement may be used to fill additional vacancies. The Fair Chance to Compete for Jobs Act (or the Act) prohibits the Department of Veterans Affairs (VA) from requesting applicant criminal history record information before extending a conditional or tentative offer of employment. In accordance with 5 U.S.C § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Act. Applicants who believe they have been subjected to a violation of the Act, may submit a written complaint within 30 calendar days of the date of the alleged non-compliance to VA at vacofairchanceact@va.gov. Applicant written complaints should include the following: Administration name: Veterans Health Administration (VHA) Office name, employee name and contact information or contractor who made contact (if known). Date of contact. Details regarding the job opportunity announcement applied to, and copies of any documents or other evidence related to the complaint. Visit Office of the Chief Human Capital Officer (OCHCO) for more information. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.