Summary The Program Analyst serves as a member of a team that provides information and analytical support for the VA North Florida/South Georgia (VISN 8) leaders and Physical Medicine & Rehabilitation service line, using various PM&R service Program data to recommend and implement service/organizational improvement. Responsibilities MAJOR DUTIES Measuring and assessing clinical business activities with an emphasis on improving clinical product line performance. Developing, standardizing, implementing, and sustaining key operational/business processes, including scheduling practices. Identifying and implementing improvements to optimize clinic management processes, access strategies, and "make-buy" decisions through in depth analysis of in-house and non-VA provided care. Utilizing wide range of analytical techniques, statistical methods, and quality measurement tools to collect information, identify limitations/issues in current systems and processes, and to discover and recommend potential improvements to leadership. Analyzes and prepares program status reports for review at all levels. Utilizes data analytics and various platforms to translate raw data into useful reporting mechanisms for management. Initiates action items based on the outcomes of projects and/or initiatives and verifies appropriate progress to remedy problems and ensure risk management. Supporting health care management officials by analyzing, evaluating, advising on and/or coordinating health care delivery systems and operations when the work requires specialized knowledge of the basic principles and practices related to the management of health care delivery systems. Advising on and/or coordinating administrative policies, programs, and operations. Use Lean/Systems Redesign principles to optimize quality, safety, effectiveness, and efficiency in all PMRS departments. Improving and maintaining performance measures. Researching problems that impact the quality and efficiency of patient care delivery and follows through, as appropriate. Developing and managing collaborative relationships between PMRS and other services within North Florida/South Georgia Veterans' Healthcare. Developing comprehensive plans. Work Schedule: MONDAY through FRIDAY, 8:00AM-4:30PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Analyst/PD058530 Bargaining Unit: AFGE Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/27/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Measuring and Assessing clinical business activities with an emphasis on improving clinical product line performance; Developing, standardizing, implementing, and sustaining key operational/business processes, including scheduling practices. Utilizes data analytics and various platforms to translate raw data into useful reporting mechanisms for management. Prepares program status reports for review at all levels. Verifies appropriate progress on projects to remedy problems. Initiates action items based on the outcomes of projects and/or initiatives. Briefing leadership and presenting on current state of key metrics and performance/outcome measures. Developing comprehensive plans based on data and sharing information with supervisors. You will be rated on the following Competencies for this position: Communication Planning and Evaluating Technical Documentation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Typically, the employee is sedentary to do the work; however, there may be some walking, standing, bending, carrying of light items, such as papers and books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.