Summary This position is located in the Department of Homeland Security (DHS), Office for Civil Rights and Civil Liberties (CRCL), Compliance Branch. The primary purpose of this position is to manage the allegation intake process, reviewing, analyzing, and assigning allegations submitted by the public raising possible civil rights and civil liberties violations by DHS employees, programs, or activities. Non-BU: This is a non-bargaining unit position. Responsibilities As a Program Analyst (Intake Coordinator), GS-0343-9/11, your typical work assignments may include the following: Reviewing, analyzing, and prioritizing incoming correspondence, including being responsible for monitoring and reviewing email, postal mail, web portal submissions, and faxes. Assigning incoming matters to process and liaising with colleagues and subject matter experts from CRCL and other DHS components to coordinate appropriate action on correspondence received by Compliance to ensure timely response. Communicating information both orally and in writing to a variety of audiences, preparing well-written summaries, and ensuring that requested follow-up occurs. Providing written and/or oral briefings for senior management and leadership on intake processing developments and outcomes. Participating in data integrity reviews of correspondence intake in the Compliance complaint database. All DHS-HQ announcements have a 5 business day open period due to the number of applications received. View common definitions of terms found in this announcement: Common Definitions. Requirements Conditions of Employment Qualifications GS-9 LEVEL: You may qualify at this grade level by meeting one (1) of the following below: SPECIALIZED EXPERIENCE To qualify for the GS-9 you must have at least one (1) year of specialized experience equivalent to the GS-7 grade level or equivalent public or private sector experience. For this position, specialized experience is defined as: Review, analyze, and prioritize incoming correspondence, including being responsible for monitoring and reviewing email, postal mail, web portal submissions, and faxes. Assign intake processors with incoming matters to process and liaise with colleagues and subject matter experts to coordinate appropriate action on correspondence to ensure timely response. Communicate information both orally and in writing to a variety of audiences, prepare well-written summaries, and ensure that requested follow-up occurs. Provide written and/or oral briefings for senior management and leadership on intake processing developments and outcomes. Participate in data integrity reviews of correspondence intake in the complaint database. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. -OR- SUBSTITUTION OF EDUCATION FOR EXPERIENCE You may substitute education for experience at this grade level by possessing one of following: A master's or equivalent graduate degree. 2 full years of progressively higher-level graduate education leading to such a degree. LL.B. or J.D., if related. -OR- COMBINATION OF EDUCATION AND EXPERIENCE You may qualify at this grade level if you have a combination of education and experience (i.e. 6 months specialized experience and over 18 graduate level credits). NOTE: Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for the next grade level. You must submit a copy of your transcripts for review. GS-11 LEVEL: You may qualify at this grade level by meeting one (1) of the following below: SPECIALIZED EXPERIENCE To qualify for the GS-11 you must have at least one (1) year of specialized experience equivalent to the GS-9 grade level or equivalent public or private sector experience. For this position, specialized experience is defined as: Analyze incoming information tasked for processing, which includes processing complicated matters, issue spotting, drafting clear and concise summaries, and presenting matters at weekly meetings. Assist leadership by providing accurate information regarding incoming correspondence, complaint data, and other information pertaining to the intake process. Assist and support internal staff with compiling data needed for processing complaints. Provide information to leadership to respond to inquiries from departmental offices dealing with the status of priority correspondence. Provide orientation, training, and guidance to staff about the intake process. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible -OR- SUBSTITUTION OF EDUCATION FOR EXPERIENCE A Ph.D. or equivalent doctoral degree. 3 full years of progressively higher-level graduate education leading to such a degree. LL.M., if related. -OR- COMBINATION OF EDUCATION AND EXPERIENCE You may qualify at this grade level if you have a combination of education and experience (i.e. 6 months specialized experience and over 36 graduate level credits). NOTE: Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for the next grade level. You must submit a copy of your transcripts for review. All qualifications and eligibility requirements must be met by the closing date of the announcement. Time-in-grade: Current General Schedule (GS) federal employees, and those that have served in GS positions within the last 52 weeks, must have served 52 weeks at the next lower grade, or a combination of the next lower grade level and an equivalent band in the federal service by the closing of this announcement. Note: Current or former Federal employees MUST submit a copy of their SF-50 Form which shows competitive service appointment ("position occupied" block 34 on the SF-50 should show a "1"), tenure group (block 24 should show a 1 or 2), grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, With-in Grade/Range Increases, and SF-50s dated a year apart within the same grade/job). If you have promotion potential in your current position, please provide proof. Employees applying with an interchange agreement must provide proof of their permanent appointment. IF YOU DO NOT SUBMIT ALL OF THE REQUIRED DOCUMENTATION, YOU WILL NOT RECEIVE CONSIDERATION AS A STATUS CANDIDATE. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. This position may be filled at the GS-09 or GS-11 level. If selection is made at the GS-09 or GS-11 level, promotion to the GS-12 level may occur without further competition. Education Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications; applicant's resumes and supporting documentation should only reflect education received from schools accredited by such institutions. Applicants can verify accreditation at the following Website: https://ope.ed.gov/dapip/#/home. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency (a U.S. private organization's interpretation that such education has been deemed at least equivalent to conventional U.S. education programs) with your transcript in order to receive credit for that education. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education webpage on the Recognition of Foreign Qualifications. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable\_Accommodations\_for\_USA\_Hire The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement. Pursuant to Executive Order 12564 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration of Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for a Suitability Clearance as a condition of placement in this Non-Sensitive, Low-Risk position. This review may include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.