Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Supports management to plan program initiatives to ensure that the goals of the program are met. Promotes program compliance with stakeholders, management, and the medical staff, as appropriate.Collaborates with management to develop and implement communication strategies throughout the organization/system to ensure accurate information regarding clinical and quality program purpose, initiatives, improvement strategies, and outcomes. Obtains buy-in to change efforts.In collaboration with management, recommends opportunities for improvement of department/program score for employee engagement.
SERVICE ESSENTIAL FUNCTIONS
Develops analysis and reporting, as necessary, to leadership and other key stakeholders on the progress of the program. Creates materials, presentations, and reports program status for senior leadership, directors and managers, and front-line staff.Provides consultative services, as needed, to program to successful outcomes. Follows up on action items necessary to ensure completion of assignments.Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Contributes to the development of the program standards and guidelines; implements and monitors program initiatives that improve designated compliance. Ensures appropriate data is collected and submitted to appropriate databases for program supported.Supports leaders to drive improvements in program outcomes by coordinating the day-to-day quality efforts of the program in collaboration with patient safety, quality, and other relevant partners.Supports program strategic direction and uses appropriate and evolving methodologies to drive quality program initiatives. Utilizes outstanding relationship skills to partner with key stakeholders to promote program success.Identifies key measures to periodically assess outcomes and metrics and continuously enhances and improves training to drive improved outcomes for the patient and/or employee experience.
FINANCE ESSENTIAL FUNCTIONS
Coordinates the financial initiatives of the program within documented timeframes and is aligned with the budget. Effectively coordinate the scope, schedule, and budget of all assigned projects while in the process; monitors year-to-year trends. Monitors the success of the program, engagement strategies, and budget, identifying cost-saving and waste-elimination opportunities. Forecasts potential schedule delays and develops alternate plans.Participates in decisions impacting operational and capital needs as appropriate. Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSCoordinates the introduction, development, and implementation of all new aspects of the program in consideration of the physical environment, staff competencies, quality outcomes, efficiencies, best practices, and cost. Supports the research and education missions of the program.Assists the development of outreach and communications strategies and plans, including assessing needs and opportunities relating to all external outreach, marketing, and communications within the scope of the role.Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degree or higher in business, healthcare administration, clinical or related field
WORK EXPERIENCE
Two years experience related to business or healthcare administration to include experience executing strategic programs to drive business success License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A
LICENSES AND CERTIFICATIONS - PREFERRED
Registered and/or certified professional in area of expertise KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially concerning activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principlesAbility to collaborate and work successfully with all levels of the organization to gain buy- in and support for program successCompetent skills in change management, planning, execution, and business acumenAbility to execute successful program management and outcomes; understands when to escalate issuesHighly organized with demonstrated verbal and written communication skillsAbility to analyze and solve problems and make decisions on program-related issuesStrong research interpretation skillsTime management and prioritization skillsProficiency in relevant software programs such as MS Outlook, Word, Excel, and PowerPoint
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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