Req #: 242986 Department: UW MEDICAL CENTER NEUROLOGICAL SURGERY Posting Date: 02/04/2025 Closing Info: Closes On 02/18/2025 Salary: $3,861 - $5,521 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) The **UW Montlake-NEUROLOGICAL SURGERY** has an outstanding opportunity for a **Full-time Days PROGRAM COORDINATOR** . **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **WORK SCHEDULE** + 100% FTE + Monday- Friday 830am-5pm **DEPARTMENT DESCRIPTION** The Neurological Surgery Clinic at UW Medical Center - Montlake is an international leader and pioneer in the care and treatment of patients with diseases and disorders of the brain, spine and peripheral nerves.We take a comprehensive and multidisciplinary approach to complex neurosurgical problems such as tumors, degenerative disease, vascular lesions, epilepsy, spinal anomalies, peripheral nerve disorders, chronic pain and spasticity, movement disorders and developmental defects. **RESPONSIBILITIES** + Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set + Triage incoming referrals to assure the appropriate specialist will be reviewing referrals + Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner + Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance + Manage and resolve a high volume of phone inquiries and messages + Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations + Offer financial assistance to self-pay and underinsured patients + Serve as a primary program contact to other departments, patients, providers outside facilities **QUALIFICATIONS** + High school graduation or equivalent AND two years of experience in the program specialty + Three years of Patient Support Service experience **OR** + An equivalent combination of education/experience **ABOUT UW MEDICAL CENTER-MONTLAKE** UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. **Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake)** Become part of our team. Join our mission to make life healthier for everyone in our community. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Find your place at Washington’s only integrated health system devoted to improving the health of all people. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.