**Overview** Hello humankindness Located conveniently in the heart of Phoenix, Arizona. St. Josephs Hospital and Medical Center is a 571-bed not-for-profit hospital that provides a wide range of health social and support services. Founded in 1895 by the Sisters of Mercy St. Josephs was the first hospital in the Phoenix area. More than 125 years later St. Josephs remains dedicated to its mission of caring for the poor and underserved.We are extremely proud to be a nationally recognized center for quality quaternary care medical education and research. St. Josephs includes the internationally renowned Barrow Neurological Institute Norton Thoracic Institute Cancer Center at St. Josephs Ivy Brain Tumor Center and St. Josephs Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics neuro-rehabilitation orthopedics and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.U.S News & World Report routinely ranks St. Josephs among the top hospitals in the United States for neurology and neurosurgery. In addition St. Josephs boasts the Creighton University School of Medicine at St. Josephs and a strategic alliance with Phoenix Childrens Hospital.St. Josephs is consistently named an outstanding place to work and one of Arizonas healthiest employers. Come grow your career with one of Arizonas Most Admired Companies.Look for us on Facebook and follow us on Twitter.For the health of our community ... we are proud to be a tobacco-free campus. **Responsibilities** The Program coordinator is a member of the service line team ( ENT Head and Neck Barrow Oncology ) responsible for the coordination of care ; patient entry consultation surgery post-operative care and ancillary support. The Program Coordinator serves as a resource to staff the interdisciplinary team and community caring for the patients within the ENT care continuum. Demonstrates knowledge in the care of patients with specific diagnosis. + Initiates clinical coordination, supplemental treatment for all patients to ensure comprehensive consultation. + Independently acts as concierge for all patients which includes verbal, email , telephone introduction of services and anticipated care continuum. + Recommends and develops processes and procedures to improve efficiency + Act as a liaison for all patients and their families between clinic and hospital services. + Coordinate programs communications for internal and external entities. + Answers phones and responds to inquiries and appropriately routes requests. + Maintains records and ensures compliance with applicable regulatory agency , HIPAA. + Provides support and information to physicians, residents and families regarding patient's needs and actively participates in process improvement. + Coordinates the on-boarding of new staff and the ongoing training of clinical staff including but not limited to: EHR billing and supporting documentation, standardized assessments and measures, chart audits and general or advanced competencies. + Collaborates with the Care Team to facilitate a continuum patient experience. + Coordinates with other departments and providers to improve efficiency by reducing patient appointment times, assist with staffing deficits. **Qualifications** **MINIMUM** + A minimum of three (3) years of related clinical experience within the healthcare industry OR a minimum of three (3) years of direct experience working in healthcare program coordination + High School Diploma or GED + Basic Computer Skills **PREFERRED** + 5 (+) years experience + Bachelors Degree **Pay Range** $25.25 - $36.61 /hour We are an equal opportunity/affirmative action employer.