Job Overview:

This position has reporting accountability to the Executive Director. In combination with the Executive Director’s leadership and Fernside’s Strategic Business Plan, this position provides for Fernside’s peer support group program in multiple settings. This position supervises every aspect of group provision in camp, neighborhood and in-school settings. This position is responsible for growing the program by taking calls from grieving families and representing the program in such a way that families pursue participation. Program coordinators also respond to families by timely mailing of intake packets and other written materials. This position role models empathy, compassion, organization, sensitivity, proactive problem solving and confidentiality. Exhibits creative problem solving and initiative in managing change and independently performs responsibilities and day to day tasks. This position performs other duties as assigned.

Job Requirements:

Bachelor's Degree
Knowledge of the needs of grieving children 
Presenting education programs and composition 
Editing and proofreading skills
1-2 years experience in a related field

Job Responsibilities:

Peer Support Groups Oversight - Builds participation for and successfully coordinates at least two peer groups monthly
Education/Advocacy - Develops key regional and community collaborative partnerships through participation in community programs, education and advocacy
Customer Relations - Relates to internal/external customers - Builds effective teams with Hospice, TriHealth, and other internal/external customers.
Consultation- Provides telephone consultation to bereaved and helping professions and proactively serves as community resource for bereavement needs.
Additional Competency - An additional competency related to Fernside strategic business plan such as camp retreat, outreach, volunteers coordination, etc.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community