Program Coordinator I Print (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/4793852) Apply  Program Coordinator I Salary $36,682.00 - $64,194.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 25-00536 Department Dept of Transportation Division Division of Motor Vehicles Opening Date 01/23/2025 Closing Date 1/29/2025 5:00 PM Eastern Job Class Title Program Coordinator I Position Number 60031405 Section Division of Motor Vehicles/IRP Salary Grade NC08 + Description + Benefits + Questions Description of Work This is an Anticipated Vacancy This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities. This position is located in the Raleigh IRP office. This position provides customer -friendly, courteous, and informative services to the public and IRP customers. This position assists with customer facing IRP customers, completing the correct documents needed for opening new accounts and renewals. This position assists IRP customers with supplements, updating insurance, turn in tags, collecting payments for 2290’s (Federal Heavy Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements. Updating name changes for individuals and for business entities and transferring plates and/or title work. This position reviews City, State and Federal documents. This position explains the mandatory requirements for proof of residency requirements to customers. This position reviews fraudulent or altered materials. This position contacts utility companies to verify proof of residency. This position reviews lease agreements and insurance certificates to make sure that they are following IRP international requirements. This position responds to telephone and email inquiries from customers, insurance companies, the public and motor carrier authorities. This position processes incoming mail from customers and responds to renewal packets and submitted payments. This position reviews the websites of the North Carolina Secretary of State, Federal Motor Safety Administration and cross-referencing the USDOT and Motor Carrier numbers. This position requires responding to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters. This position maintains a detailed and accurate accounting of all checks, money order and credit/debit cards transactions. This position balances and reconciles a cash drawer at the end of every workday. This position conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This position receives and reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles. To perform the above-stated tasks and responsibilities, this position requires technical and administrative skills, and an extensive knowledge of the North Carolina General Statute’s, policies and procedures, and regulations that govern the issuance of a North Carolina title, as well as other credentials. The program area for this position includes one or more of the following: experience in the International Registration Plan Unit, working knowledge of the vehicle title and registrations unit, DMV customer service experience, and/or experience applying and/or explaining Motor Vehicle General Statues and DMV rules and regulations. Knowledge, Skills and Abilities / Competencies Applicants must submit an application that clearly reflects work experience that demonstrates the following: + Experience with Microsoft applications and/or mainframe databases. + Experience in broad customer service dealing with a diverse clientele explaining information detail as it relates to laws, rules, and regulations. + Experience analyzing, interpreting, and/or evaluating information or data. + Experience reviewing information to determine compliance with applicable laws, rules or regulations to resolve a complex or special processing matter. + Experience balancing a cash drawer. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail. Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience. Supplemental and Contact Information Sharon Ashe 919-615-7231 Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) + Yes + No 02 Which of the following best describes your level of experience with Microsoft applications and mainframe databases? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 03 Explain how you have experience with Microsoft applications and mainframe databases. 04 Which of the following best describes your level of experience in broad customer service dealing with a diverse clientele explaining information of considerable detail as it relates to laws, rules, and regulations? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 05 Explain how you have experience in broad customer service dealing with a diverse clientele explaining information of considerable detail as it relates to laws, rules, and regulations. 06 Which of the following best describes your level of experience in analyzing, interpreting, and/or evacuating information data? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 07 Explain how you have experience analyzing, interpreting, and/or evacuating information data. 08 Which of the following best describes your level of experience reviewing information to determine compliance with applicable laws, rules, regulations to resolve a complex or special processing matter? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 09 Explain how you have experience reviewing information to determine compliance with applicable laws, rules, regulations to resolve a complex or special processing matter. 10 Which of the following best describes your level of experience in balancing a cash drawer? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 11 Explain how you have experience balancing a cash drawer. Required Question Employer State of North Carolina Website http://www.ncdot.gov/ Apply Please verify your email addressVerify Email