LOCATION: Northeastern Regional Information Center – Albany or North Country BASIC FUNCTION: The work involves responsibility for training and instructing school district teachers and teaching staff using classroom software applications supported by a BOCES Regional Information Center (RIC). The incumbent provides technical assistance to teachers and teaching staff regarding planning and implementing technology integration into curriculum in alignment with New York State learning standards. The incumbent also provides technology planning services for classroom use. The incumbent also analyzes and provides recommendations to resolve software problems. The position of Program Coordinator I (Instructional Services) differs from that of Program Coordinator II (Instructional Services) by virtue of the fact that a Program Coordinator II (Instructional Services)’s duties and responsibilities, as well as the knowledge and experience, are more extensive than that of a Program Coordinator I (Instructional Services), and a Program Coordinator II (Instructional Services) serves as a lead worker. The Program Coordinator (Instructional Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not generally perform Local Area Network (LAN) or Wide Area Network (WAN) support services. The Program Coordinator (Instructional Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Instructional Services) series are required to possess knowledge pertaining to teaching and curriculum software applications and do not generally maintain administrative or financial software applications. The work of a Program Coordinator I (Instructional Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision. Does related work as required. RESPONSIBILITIES: + Trains and assists school district instructional staff on software, hardware and internet use ensuring relatedness to the New York State Learning Standards, school district curriculum, instruction and assessment. + Schedules instructional sites and coordinates requests from schools regarding planning for training of teachers, proctors, and administrators. + Writes instructional course descriptions and publishes and distributes catalogs of teacher training courses. + Solicits training program evaluation from school districts to improve instructional staff training services. + Evaluates software and multimedia to ensure instructional congruence with district curriculum and the learning standards. + Tests and installs instructional software applications/updates and analyzes and resolves computer hardware and software problems either onsite or by phone. + Performs basic computer hardware and software installation, maintenance and network administration such as installing stand alone or Local Area Network computer hardware and software, configuring software, adding and removing end-users, and resolving printer problems. + Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and instructional software purchases and coordinate technology projects. + Orders and tracks instructional software applications purchased for school districts and maintains detailed written records on training and services provided. + Participates in regional user group meetings for the support and development of instructional services supported by BOCES. + Distributes training documents, manuals, revisions, and memos, newsletter and other information pertaining to instructional software use in a school district. + Documents instructional software changes requested by component school districts and forwards it to the appropriate software company. + Researches new and updated instructional software before distributing it to a school district. + Advises and makes recommendations to school personnel regarding curriculum, hardware and software purchases. + Maintains an up-to-date knowledge on emerging theories and best practices in learning and teaching technology integration. + Attends, participates or hosts professional conferences and meetings and serves as liaison with the New York State Education Department, school districts officials, computer and instructional coordinators and other program-related agencies. + Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department. + Good knowledge of computer instructional software applications supported by a BOCES Regional Information Center. + Good knowledge of New York State curriculum and learning standards. + Good knowledge of assigned local school districts needs for technology training services. + Working knowledge of computer hardware and software industry. + Ability to incorporate commercially available software into classroom curriculum. + Ability to preview and evaluate software and multimedia programs. + Ability to establish rapport and maintain cooperative working relationships with teachers. + Ability to work in both PC and Macintosh platforms. + Ability to develop, design, coordinate and/or deliver instructional technology training. + Ability to utilize various software and computer database programs. + Ability to problem-solve computer user hardware and software problems. + Ability to form and maintain effective working relationships with others. + Ability to understand and empathize with computer user needs and concerns. + Ability to maintain records and prepare written and statistical reports clearly and concisely. + Ability to communicate effectively both orally and in writing. + Ability to follow written and oral instructions. + Physical condition commensurate with the demands of the position . Job Qualifications + Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor’s degree in education, mathematics, management information systems, computer science, information resources management, information technology, or a closely related field and three (3) years of experience in providing training on educational software applications relating to student curricula; OR, + Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s degree in education, mathematics, management information systems, computer science, information resources management, information technology, or a closely related field and five (5) years of experience as stated in (A). NOTES : + Successful completion of a three (3) credit hour course beyond the requirements of (A) and (B) in education, mathematics, management information systems, computer science, information resources management, information technology, or a closely related field may be substituted for three (3) months of appropriate experience. + Successful completion of a course of study offered by a technical training institute, college or a corporate training program in management information systems, computer science, information resources management, information technology or a closely related field may be substituted for one (1) year of appropriate experience, if the following conditions are met: + The course of training involves learning the fundamental aspects of computer programming, systems analysis, telecommunications systems, LAN/WAN system configuration or a similar course with technical emphasis on the operation of a connected computer system. + The candidate provides an official description of the coursework and evidence that it was successfully completed. + Coursework in the use of specific programs such as WORD, EXCEL or ACCESS and data entry is not acceptable. Vacancies are filled by certified list provided by Albany County Civil Service. Should no certified list be available, candidates appointed to this position will be serving in a provisional appointment in accordance with New York State Civil Service Law. The candidate must successfully complete a competitive examination and be eligible for appointment in accordance with Civil Service Law and the Civil Service Rules for Albany County to obtain a permanent appointment. The selected applicant will be subject to a fingerprint supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001. Position Start Date:11/18/2024 Application Deadline:11/15/2024 Civil Service Title: Program Coordinator I-Instructional Services Job Number: 2025-76A3