Job Title Program Coordinator II Agency Texas A&M University Department Mba Program Office Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description What we want The Program Coordinator II, is responsible for working closely with Student Business Services, Office of Financial Aid, and Office of Veterans' Services to ensure exemplary customer service to Flex Online MBA students. If you meet the position requirements below and this position sounds appealing, we encourage you to apply to be considered for this opportunity. Who we are Texas A&M University’s Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays Business School’s vision is to advance the world’s prosperity. To advance the world’s prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders. mays.tamu.edu Mays Business School Graduate Programs offers Full-Time, Professional, Executive, Flex Online MBA programs as well as a unique MBA + M.S. Analytics program. Our program helps students advance their careers by mastering core business knowledge, honing skills through high impact learning experiences, developing personalized leadership styles, and leveraging the power of the global Aggie Network. Essential Duties/Tasks + Student Liaison - Works closely with Student Business Services, Office of Financial Aid, and Office of Veterans Services to ensure exemplary customer service to Flex Online MBA students. Serves as a liaison with students regarding financial aid and program funding options including veterans benefits and general financial student aid. Has frequent discussions with representatives of the Veterans Services Office and representatives in Financial Aid. Collaborates with others to create new and expanded programs. Also performs other duties as assigned. + Student Account Manager - Plans, implements and evaluates finances and student accounts for the MBA Programs Office. Assists in establishing short and long term goals and strategic planning around MBA Program finances and student accounts. Assists Mays Business Office in compilation of student bills. Provides students and their employers with custom billing statements to minimize student out-of-pocket costs. Works with Program Director and Mays Business Office, to manage collection of student accounts. Monitors student accounts in COMPASS and work with Student Billing Services to resolve issues with bills and student financial aid accounts. Meets regularly via phone, online, and in person with designated representatives in Financial Aid, Veteran Services, and Student Business Services to ensure that student accounts are in order, and that processes are communicated effectively. Assists in identifying funding opportunities. Prepares load files for Student Business Services indicating tuition and fee amounts on Flex Online MBA students. Prepares detailed spreadsheets for Veteran Services indicating expected benefits for all students in the Flex online MBA program each semester. Resolves issues on student accounts and proposes new process as needed. Assists in establishing goals, objectives, policies and procedures. Also performs other duties as assigned. + Financial Reporter - Reports to Program Director and Associate Dean information about accounts receivable collections and assist Program Director in identifying past due accounts and advising Program Director about viable solutions for problem accounts. Prepares reports on program activities. Tracks revenue for five programs (listed above) and reports with accuracy and timeliness. Also performs other duties as assigned. + FTMBA Scholarships - Works with Flex Online MBA program and recruiting staff to coordinate and allocate and award scholarships for Flex Online MBA students. Must have an in-depth understanding of awarding process and be able to follow all scholarship guidelines and rules. Also performs other duties as assigned. + Recruiting - Works with prospective students as needed in an effort to help them understand financial aid and payment options. Attends recruitment events, schedules one-on-one appointments, and creates emails, presentations, and marketing collateral regarding financial aid. Develops and updates training materials and delivers trainings. Also performs other duties as assigned. Qualifications Required Education and Experience: + Bachelor’s Degree + 4 years of experience in higher education Required Knowledge, Skills, and Abilities: + Demonstrated knowledge of spreadsheet and word processing. + Ability to multi-task and work cooperatively with others. + Has a substantial understanding of the veterans benefits and other financial aid sources. + Demonstrated command of written and oral communication skills + Occasional evening and weekend hours and occasional travel required. + Occasional lifting or moving of heavy weight objects. Preferred Qualifications: + Financial aid, billing or veteran benefits experience or related experience. + Knowledge of Compass and Howdy TAMU systems + Customer service experience with graduate students + Demonstrated organizational skills and attention to detail + TAMU experience as a student and/or employee + Bilingual What you need to know Salary : Compensation will be commensurate to selected hire’s experience.   Cover Letter/Resume : A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.  Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:    + Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/)  with Texas A&M contributing to employee health and basic life premiums    + 12-15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html)  of annual paid holidays     + Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  and at least eight hours of paid vacation  (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month    + Automatically enrolled in the Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx) + Free exercise programs and release time for health and wellness programs    + All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training programs, webinars, and limited financial support to attend conferences, workshops, and more     + Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee + Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees For additional benefit information Click here (http://employees.tamu.edu/benefits/\_media/documents/200benefitsWellness101.pdf) Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application.    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.