Transitional Housing Program Coordinator (Regional Director) , : 8/8/2024 Job Description Job ID#: 3980 Job Category: Transitional Housing Position Type: Full Time Details: POSITION OVERVIEW: Under the supervision of the Deputy Administrator, theRegional Director/Program Coordinator oversees staff to ensure quality care and oversees the functions of the shelters according to DHS regulatory and accreditation requirements. The Program Coordinator serves as a key member of the leadership team to ensure top quality services for the singles and/or families transitional housing program in multiple locations throughout New York City. The salary range is $90K - 100K/Year RESPONSIBILITIES: + Responsible for overseeing all aspects of operation at multiple locations - service delivery, compliance to contracts, targets(case management, employment, housing placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.). + Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks. + Interview, hire, supervise, and set up training to program personnel to reach program goals. + Conduct performance evaluations, disciplinary actions, resignations, and terminations. + Monitor and maintain the fiscal condition of the program. + Develop program content to address clients' needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations. + Ensure and maintain all regulatory agency(i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance(related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.). + Understand all aspects of contract requirements and communicate this understanding to staff. + Responsible for the overall administration, food service, procurement of equipment and supplies for program and staff at assigned locations. + Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures. + Plan and organize program activities to maximize program contract's goals and performance targets as outlined. + Plan, coordinate and facilitate social/peer support, ADL events and recreational activities. + Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices. + Facilitate interdepartmental communication and conduct regular staff/departmental meetings. + Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff. + Ensure accurate and timely reporting and statistical information for both Acacia Network management and regulatory agencies. + Review the analysis of program and demographic client data to make programmatic improvements. + Monitor Food vendors and/or sub-contractors to ensure appropriate service deliveries and quality. + Connect with community leaders to build connections, gain support and troubleshoot issues/concerns. + Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients(i.e.-address and investigate client complaints). + Organize onsite and offsite training opportunities for professional development of staff. + Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment. + Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols. + Provide assistance and follow-up in regards to critical incidents with clients. + Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.). + Serve as the Incident Commander for the entire portfolio. + Report all incidents that may subject Acacia Network to liability to the Deputy Program Administrator. + Review all times sheets for accuracy and fiscal responsibility. + Tasks may be modified, expanded and/or assigned over time. EDUCATION AND REQUIRMENTS: + Bachelor Degree in Social Work or related field required(Master Degree in Social Work, preferred/Valid New York State LMSW, LCSW, or LMHC preferred) + Ideal candidates will have seven or more years of experience working with the homeless or special needs population, as well as experience working with families and children + A minimum of five years' experience in management is required + Must be on call 24/7 + Able to travel to 4 different boroughs in a given day + Familiarity withDHS, OTDA, Coalition for the Homeless plus + Comfortable using a computer as a main work tool;knowledge/experience using CARES system as plus + Experience in staff training and development + Experience supervising high level staff + Experience supervising staff in multiple locations + Strong leadership, excellent organizational and communication skills + Ability to work on a strong team of professionals in a culturally diverse environment + Ability to multitask and to work and function under pressure *Acacia Network is an equal opportunity employer* Job Requirements