JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Work Scope:

Lead program management initiatives to enhance the customer experience while ensuring compliance with global service standardsResponsible for consistent hiring, onboarding and training standards in support of a large team of event professionalsDirect support and first point of escalation in support of Americas program management teamResponsible for tracking and collecting team progress through data metricsReport & communicate on project and program efficienciesEstablish and disseminate clarity to existing policies and procedures relating to Meetings & Events Team customer supportDocument new policies and procedures necessary to clearly define scalable event supportDemonstrate continuous effort to improve operations, service levels, and streamline work processCommunicate and work effectively with clients, officers, senior contacts within client organization, and business stakeholdersBuild and manage relationships with internal teams to ensure global alignment and locally relevant meeting and event supportIdentifying opportunities for improving team communication and efficiencyProvide support for budgeting, forecasting, accruals and purchase order trackingAssist in the planning and hosting of the occasional promotional events as requestedOther duties as assigned in support of the Senior Program Delivery Manager

Essential Functions:

Provide prompt and courteous response to Amazon employee, partners and client requests within the guidelines set forth by JLL and AmazonMaintain ethical, professional and courteous relations with contractors, employees and management teamsPerform as a team member with all employeesPrepare proposals and presentationsDeliver successful client requested initiatives and on time projects utilizing project tracking, clear communication and delegationCompile budget information and business review metricsCompose business communications, summaries and reports using proper format, punctuation, grammar, diction and styleCreate graphs, charts, and other professional documentsAssist with team communications and coordination of response activity during emergencies if deemed reasonable and prudent, and as trained by supervisorComply with all company and regional policiesLearn and follow all Amazon policies and procedures as they apply to administration positionsFlexible hours:  Must be willing to work nights, evenings and weekends as necessaryTravel: Must be willing to travel 30% as necessary

Other Functions:

Carry out other duties as assigned by supervisors

Essential Physical Capabilities:

Meet highest attendance and punctuality requirementsOperate personal computer, software as appropriate for project and all other office equipmentClimb up and down stairs as part of emergency procedure, practice and/or implementationDetect emergency alarms - auditory and/or visual

Essential Knowledge and Skills:

Ability and interest in multi-taskingInteract with employees, visitors and contractors with poise and diplomacyApply principles of rational systems and deal with a variety of concrete variables in situations where only limited standardization exitsInterpret instructions in written, oral, and diagrammatic or schedule formPossess initiative to assume additional responsibilitiesSet priorities and meet deadlinesAdvanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programsType a minimum 60-WPM with accuracyPerform basic business math such as compute discount, interest, percentage and profit/lossCommunicate effectively both verbally and writtenPossess excellent grammar and proofreading abilitiesRead and comprehend e-newspapers, periodicals, journals, manuals, dictionaries and thesaurus

Experience:

6+ years of event management or relevant hospitality experience

Education:

Bachelor’s Degree or equivalent experience

Estimated total compensation for this position:

115,000.00 – 166,700.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Arlington, VA, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.