Title: Shelter Director Program: New Providence Women’s Shelter Salary Range: $94,000 - $100,000 per year Program Description: The New Providence Women’s Shelter is temporarily located within the Ramada Inn in West Midtown Manhattan and provides 100 emergency shelter beds for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. The New Providence program is undergoing a redevelopment project in its original location, East 45th Street in Manhattan. Once completed, the site will provide 171 emergency shelter beds to women diagnosed with mental illness and/or substance use disorders. Additionally, an on-site Article 28 Clinic will provide primary and behavioral health care services. Overall Responsibilities: Under the general Direction of the Vice President of Programs, with the widest latitude for independent action and decision making, the Shelter Director is responsible for the overall management of the shelter, providing leadership, direction, guidance and direct and indirect supervision to the staff to enable them to implement the policies and program initiatives to effectuate the proper delivery of needed services to the targeted client population; performs related work. Essential Duties and Responsibilities: The essential duties of the Shelter Director include, but are not limited to the following activities: + Overall responsibility for day-to-day management of a 100-171 bed shelter for homeless women, for workload allocation and staff productivity; ensuring shifts are adequately staffed, basic services are being provided to clients; and the interior and exterior of the facility are clean and conform to established standards. + Manages the facility, as well as program development and implementation to assure the objectives of the program are achieved; that clients are addressing the issues in their Independent Living Plan; and initiates corrective action as appropriate. + Determines policy for clinical programs and ensures that the Clinical Director and staff are providing quality care to the clients; ensures comprehensive as well as individualized plans for clients. + Regularly meets with Direct Reports on an individual and group basis to clarify roles and approaches for delivering services to clients, making corrective recommendations as appropriate. + Manages the personnel allocation for the shelter, including hiring staff, monitoring performance, initiating administrative action, including termination, where appropriate. Also, ensure staff development and training on an individual and group basis, referring staff to internal and external training opportunities. + Ensures that staff are adhering to agency guidelines regarding any procurement of goods and services and that documentation is provided to the Facilities, Operations, and Finance Departments to facilitate the timely payment to vendors. + Performs liaison functions between the shelter and the funding agencies such as the Department of Homeless Services (DHS), the Department of Health and Mental Health (DHMH), as well as other providers. + Ensures the timely submission of monthly reports to Central Divisions in Project Renewal as well as the oversight agencies. + Ensures that the facility is in compliance with all state and local regulations and reporting requirements, especially health and safety requirements, and that staff have required certifications and training to comply with the requirements of the oversight agencies. + Ensures that all information on the Equal Employment Opportunity Act (EEO) and Americans with Disabilities Act (ADA) is prominently displayed and observed by all staff. + Ensures timely submission of supporting documents to respond to federal, state, and city audits as well as any claims or lawsuits filed by clients and staff. + Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours and on weekends. + Performs other related duties as assigned. Qualifications: + MA in Social Work, Counseling, Psychology, Family Therapy, or related field. + A minimum of five (5) years of progressively responsible experience working with mentally ill individuals or homeless individuals with either a diagnosis of mental illness or substance use, or managing a residential building providing services to homeless individuals. + Two (2) years of the required experience must have been in a managerial or supervisory capacity. + Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills. + Capacity to develop/exhibit, in collaboration with the staff and the Performance Evaluation and Quality Assurance Department (PEQA), the ability to independently evaluate and manage program performance using data. + Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing services needed to a special client population. + Excellent oral, writing, listening, and negotiating skills. + The ability to work well within a high-pressure environment and meet the short and long-term mandates of the program. + An ability to interface with clients as well as all levels of staff. + Knowledge of case management software as well as proficiency in the Microsoft Office Suite. + Ability to walk between all floors of the facility, climbing up and down staircases to observe staff/clients in the event the elevator is out of order. The Director also walks the exterior of the facility to ensure that a proper appearance is being maintained. Finally, the Director must stand talking to clients and staff, sit for extended periods of time at the computer, and reach or squat to retrieve file records. + Bilingual or multilingual a plus. Job Details Pay Type Salary Employment Indicator Regular Education Level Master’s Degree Hiring Min Rate 94,000 USD Hiring Max Rate 100,000 USD