SALARY RANGE - $85,000- $95,000

JOB SUMMARY:

This management position exists in several Program Divisions.  Under the general supervision of the Divisional Vice President is responsible for the oversight of the administrative, operational, staffing aspects of the program.   Responsible for personnel management, fiscal operations, inventory management, tenant services, safety and welfare of staff and tenants/families, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

ESSENTIAL TASKS:
To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

Provides Clinical Services:
1. Directs social services team, oversees and monitors the development and implementation of program.
2. Conduct supervision of program staff, in accordance with agency and division policy.
3. Conduct audits of case records to evaluate the completeness and quality of services and progress notes.
4. Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals.
5. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy.
6. Regularly directs meetings with the social services team.
7. Initiates and participates in case conferences with benefits specialist and property manager if needed.
8. Conduct intakes/orientation for new tenants.
9. Provide crisis intervention regarding tenants and support staff.
10. Assist property management team regarding rental issues, pending legal issues, recertification documentation needed.
11. Other duties as assigned by Vice President of Transitional Services

Direct and Supervise Personnel:

1. Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department
2. Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance
3. Manages the completion of performance evaluations, recommends staff for the employee recognition award.
4. Ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord.
5. Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed.
6. Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law.
7. Ensure that staff have attended required monthly RELIAS trainings.
8. Manages employee accident reporting and initial submission of workers' compensation claims.
9. Monitors employee morale and the climate of the work environment
10. Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.
11. Provides oversight into the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.
12. Manage the orientation of new personnel.
13. Conduct employment interviews that meet federal, state, and agency regulatory guidelines. Completes associated Human Resources forms and sends these forms to the Department of Human Resources.
 

Maintains Property Accountability:

1. Works with property management team to ensure housing policies and apartment maintenance.
2. Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy
3. Works with Property Manager to authorize the purchase of supplies and equipment; properly secures all property and equipment
4. Assists in monitoring apartment keys and repair list.
5. Ensure office space is in accordance with ICL Policy.
6. Ensure all units leased by rented by tenants are in accordance with HRA funding and organization values.
 

Provides Quality Assurance Oversight:

1. Ensures internal program and housing compliance with federal, state, city, and agency regulatory requirements.
2. Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals.
3. Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit.
4. Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement
5. Provides oversight into submission of statistical data.
6. Ensure all KPI meet for the programs such as referrals, vacancies, rental arrears, etc.
 

Assures Fiscal Control and Accountability:

1. Approves/disapproves all purchase orders and financial requests from staff.
2. Works with property management team to monitor census, and vacancy report and maintain census at expected occupancy levels per HRA.
 

Fosters Community Relations:

1. Meet with property management team to ensure tenant satisfaction and low rental arrears.
2. Collaborate with funding source, HRA, regarding programmatic aspects.
3. Promote program in local communities maintain liaison between local elected officials and community boards.
4. Educates staff and tenants on the importance of a constructive relationship with local elected officials, community boards, and community citizens.
5. Cooperates with other organizations in the development of understanding and interest participating in long range plans.
6. Engage in new partnership with community-based organization, hospitals, social service programs,
community boards, etc.

ADDITIONAL TASKS:

1. May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements.
2. May be responsible for facility maintenance and reports needed repairs to the Property Manager.
3. May review drafts, procedures, and job descriptions.
4. May be involved in hosting visitors from community, regulatory offices, and/or other agencies.
5. May be chairperson or member of an agency or division committee(s).
6. Conducts reviews of housing packages and scheduled screenings of potential consumers.
7. Performs other job-related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Committed to active promotion of ICL values and goals. Ability to lead a multi-disciplinary staff of professionals in providing treatment services. Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks. Ability to manage resources, which includes money, material, time, and people. Ability to work as a team model. Positive attitude willing to think outside of the box. Serves as a role model to staff and consumers/residents. Strong interpersonal skills, communication, emotional intelligence, and flexibility. Highly developed clinical, engagement, and motivational skills. Experience with risk assessment and risk management. Experience delivering support services in the community. Proficient in computers and Electronic Health Record (EHR) Ability to effectively hold field staff accountable and to go into the field as needed. Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business.

QUALIFICATIONS AND EXPERIENCE:

Master's degree and a minimum of three years of program management experience (depending on program size and complexity) including at least two years (depending on program size and complexity) in a supervisory capacity. Bilingual in Spanish English speaking preferred.