Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need.

So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Program Director (PD), to join our team! – Veterans preferred for specific VA Shelter locations.

By ICL definition, under the direct supervision of the VP and SVP of Shelters, a Program Dir. is someone primarily responsible for having overall responsibility for the operations of one of our eight Transitional Service facilities (Shelters), coordinating all aspects of operations, clinical components, and interfaces with DHS, helping to adhere to all DHS, NYS, and NYC regulations affecting shelter operations.

 

MIN. ROLE REQUIREMENTS & PREFERENCES:

LOCATION: Brooklyn, NY 11208 + Available Monday to Friday – Shift: Days & Hours TBD EDU/EXP: degree options below MUST be majored in the following mental health discipline fields… nursing, rehabilitation counseling, social work, psychology, or education with counseling, rehab counseling, recreation/recreation therapy, sociology, occupational therapy, and/or community mental health, as secondary options – preferably in a shelter setting Doctoral Degree and 3+ years of progressive supervisory in a human service setting exp. MA Degree and 3+ years of supervisory in a human services setting exp. Certifications: CPR & First Aid

 

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Ability to make reasonable and sound evaluative judgment calls Ability to stand, stoop, bend, sit, and stretch for long periods of time Ability to effectively use computer software such as MS Word and Outlook Ability to consistently report for work as scheduled, being on-call if needed Strong financial/accounting skills sufficient to manage the program’s budget Knowledge of the causes and processes of mental illness and substance abuse disorder Ability to perform medium to heavy manual labor, including lifting objects weighing up to 20+ lbs Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders Strong problem-identification and solving skills with an awareness of self and one’s impact on others Ability to work independently and as a team, to conform to all applicable safety and accountability measures Strong organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources) Strong presentation skills (g. prepare and deliver a written or spoken presentation with supporting materials) Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting Ability to read, learn, analyze, interpret, and comply with all corresponding state and city regulations, policies, and procedures regarding human-clinical services (e.g. general business periodicals and reports, professional journals, financial reports, legal documents, and/or technical procedures) Knowledge of the mgmt. process and skills, especially as it applies to non-profit orgs. (e.g. plan, schedule, assign, and direct work; appraise and discipline performance; select, train, and develop employees, directing employees toward desired objectives; delegate, motivate, and control the essential work functions like developing performance standards, measuring results, taking corrective action) Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below...

 

P.D. CLINICAL/CONSUMER TASKS:

Foster the development of consumer involvement committees for clinics Oversee the periodic testing of the clinic/facility’s emergency and business continuity plans Manage resident/consumer funds program, developing internal money management procedures Review nonverbal and verbal crisis intervention techniques and procedures with residents and staff Monitor census, entitlements, and collections to maximize clinic revenue, maintaining census at expected occupancy levels Identify all residents who may require an extension of stay approval from DHS and supervise the submission of related filings Immediately report all incidents, allegations of abuse, or sensitive situations, completing incident reports in accordance with agency policy Develop a program strategy for working with consumers and families and develop activities that foster program consumer and family cooperation and coordination Provide clinical supervision to the Intake Coordinators, Substance Abuse Counselor, Employment Specialist, Recreation/Exercise Specialist, Recovery Specialist, and Peer Counselors Conduct trainings on clinical subjects, charting, fire safety plans, fire drills, emergency plans, and procedures, building security, volunteers, and interns, and site-specific exposure control plan Plan clinic/facility-wide activities (e.g. setting objectives, developing strategies to meet business goals, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the mission of ICL as addressed by Transitional Residence for Veterans) Oversee the delivery of program services to residents, and the development, implementation, and review of the NYS Opioid Overdose Prevention Program (NYSOOPP) with treatment plans to address issues of homelessness, joblessness, mental illness, and substance abuse Regularly direct the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plan reviews, assessments, medical records, and progress notes, holding responsibility for the accuracy of data entered into a computer database or manual records Provide clinical oversight of program assessment and services provided by the staff to residents to ensure the quality of the services and to ensure that services meet or exceed regulatory guidelines, monitoring counseling performed by staff either individually with a resident or in groups to evaluate the quality of the service Conduct regular maintenance inspections of resident rooms, vehicles, and property at clinics to ensure cleanliness, accountability, and serviceability, establishing key internal control procedures to ensure the safety, security, functionality, and well-kept appearance of the clinic/facility and reporting repairs that need to be made to the Dir. of Real Property Operations

 

P.D. STAFF SUPERVISORY TASKS:

Educate staff on the benefits and levels of consumer and family involvement Manage staff accident reports and initial submission of workers' compensation claims to the ICL HR Dept. Schedule staff to attend both in-service and other trainings provided by vendors, ensuring that staff have attended Recommend disciplinary action for staff whose negligence results in ICL property becoming lost, stolen, missing, or damaged Ensure staff compliance with all applicable Federal and State laws, regulations, and Dept. of Homeless Services and Veteran’s Admin. policies and procedures Conduct length of stay reviews in the weekly supervisory meeting with program managers, associate program managers, case managers, case manager supervisors, and peer counseling staff Ensure staff is obtaining all info, such as medical, psychological, and social factors contributing to the resident’s situation, and evaluating the resident's capabilities, strengths, needs, and preferences Monitor staff morale and the climate of the work environment to stop or eliminate employee discrimination and/or harassment of any kind, forwarding all complaints to the HR Dept. to further investigate the complaint (as directed) Monitor staff accrual totals, approve or recommend approval of employee requests for time off, notify the HR Dept. when an employee should be placed on or taken off Family and Medical Leave (FMLA)., maintain contact with staff while out on FMLA Conduct staff supervision, ensuring staff compliance with the agency's time and attendance policy, per the maintenance of work schedules created and maintained, managing the completion of time clock edits of staff within the suspense established by the ICL HR Dept. Manage the completion of staff performance evaluations, recommending staff for the employee recognition award or promotion and/or disciplinary action reports for those out of compliance in accordance with agency and division policy (ie: disciplinary counseling or termination if needed) Establish and maintain staff assignments, review and recommend changes to authorized positions and personnel budget, submit Requests for Personnel (RFP) on vacant staff position(s), and interview candidates for employment in accordance with agency policy and employment laws Regularly direct meetings informing staff of concerning clinical issues, types of clinical services, recreational activities, community resources, and ICL programs available, ensuring staff are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident

 

P.D. ADMINISTRATIVE & Q.A. TASKS

Issue monthly reports characterizing the resident population by length of stay Effectively and efficiently respond to questions from employees, board members, and members of the community Develop a program mission statement and program goals that support the division and agency mission statements and goals Oversee administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking of office supplies Provide administrative supervision to the Program Managers, Entitlements Counselor/Specialist, Facility Management Supervisor, and Office Manager Review drafts, procedures, plans of corrective action, and business, incident, and program evaluation reports, addressing areas that need improvement Coordinate with the Dept. of Quality Assurance and Improvement and the depts in the Admin. Division in HR for staff assistance in the preparation for an audit Review job descriptions, and conduct employment interviews that meet federal, state, and agency regulatory guidelines, forwarding required HR docs to proceed with employment Demonstrate willingness and ability to use and oversee the use of ICL-supplied equipment during business (e.g. computers, cell phones, telephone, vehicles, fax, vehicles, etc.) Ensure the distribution and collection of resident evaluation surveys and other program evaluation materials, ensuring that the findings of such efforts are made available to persons served and staff Collect data and keep documentation on vacancy, admissions, discharges, infractions, incidents, and illnesses daily and gather from staff monthly statistics on service utilization and referral sources Maintain accountability and serviceability of all ICL property assigned to the program, including vehicles, reporting lost stolen, missing, or damaged property in accordance with ICL policy, conducting initial investigations of property Review info collected from the program utilization review process on a quarterly basis, paying particular attention to an aggregate review of unsuccessful and delayed discharges, and preliminarily determine the full scope of onsite services and offsite linkages that may be missing from the services mix Exercise control over the program budget through planning, prioritizing spending, and monitoring of the ICL spending patterns by approving/denying all staff financial requests and purchase orders of supplies and equipment, then submitting approved purchase orders and requests to the supervisor for approval, properly securing all property and equipment needs

 

P.D. COMMUNITY RELATION TASKS:

Maybe the chairperson or member of an agency or division committee(s) Present info to the board of directors, management, employees, and/or public group(s) Involved in hosting visitors from the community, regulatory offices, and/or other agencies as needed Promote effective partnerships with the Dept. of Homeless Services and the Veteran’s Administration Educate staff and residents on the importance of a constructive relationship with local elected officials, community boards, and citizens Cooperate with other orgs. in the development of understanding and interest in participating in long-range plans to address the needs of vets who are homeless Promote the benefits and role of Transitional Residence for Veterans in the local community, acting and maintaining as a liaison between local elected officials and community boards, educating citizens in the community on vet issues as they relate to housing and employment Conduct an ongoing review of existing linkages with community providers and seek to extend the program’s linkages to improve the effectiveness and quality of the program, ensuring the data is reviewed and refined in focus groups with case managers and the residence advisory council to determine whether the info can be used to create a plan of action or, as necessary, advocacy to obtain additional service resources Perform other job-related tasks as assigned in an organized and detail-oriented manner… Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily, reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

 

If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below…

 

ICL BENEFITS:

PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours and EDU Leave is 40+ hours ONLY!

PAID Orientation and Training Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too) Life & AD&D Insurance + Medical Flexible Spending Mental Health Services and Providers Educational & Parental Leave Tuition & Work-Life Assistance Commuter Benefits Plan Employee Assistance Program Matching 403B (non-profit) Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc. Discounts on select ticketed purchases provided by Plum Benefits And many more…