Key Responsibilities:
Program Oversight and Operations

Oversee the overall management and administration of the residential foster care program, ensuring compliance with regulations, policies, and procedures. Oversee the provision of casework services and the overall planning for residents and their families. Ensure timely intake and discharge processes, including assessment and placement decisions, with a focus on meeting residents' permanency goals. Plan and implement in-house and community-based activities, including programming for mothers and children, to foster a sense of engagement and belonging among residents. Monitor the physical environment to ensure safety, cleanliness, and compliance with inspection standards. Ensure services address the strengths and needs of residents and their families, focusing on achieving permanency goals. Leadership and Supervision Provide direct supervision to program managers, a director of social service, and ensuring the effective performance of their assigned duties. Review and sign off on payroll bi-weekly using Kronos.

Case Management and Family Support

Handle compliance with casework management standards, including the design, implementation, and management of internal and external tracking systems. Work with residents and families to provide support, information, and self-advocacy training to improve the quality of care and life for individual residents. Assist clients in developing measurable goals related to permanency objectives. Establish medical necessity for all new residents in the EHR system. Referral Management and External Collaboration Review incoming referral packets submitted by ACS and determine their appropriateness for the program. Outreach to ACS, schedule interviews with potential residents and families, and ensure timely follow-up and processing of all referrals. Follow up on admissions from new referral sources to determine satisfaction and strengthen relationships with ACS and other partners. Represent the program during audits, licensing visits, and community meetings.

Quality Improvement and Crisis Management

Respond to crises effectively, implementing conflict resolution strategies and ensuring safety protocols are followed. Develop and implement safety plans to address incidents and prevent future occurrences. Collaborate with law enforcement and legal representatives as needed, including facilitating access to camera footage when required.

Knowledge and Skills:

Strong understanding of child welfare laws, trauma-informed care, and best practices in foster care. Excellent leadership, communication, and organizational skills. Proficiency in managing budgets, using EHR systems, and creating actionable program metrics. Ability to handle crises effectively and implement conflict resolution strategies.

Core Competencies:

Empathy: Fostering trusting relationships with residents and staff. Accountability: Delivering high-quality outcomes and maintaining team accountability. Resilience: Thriving in a fast-paced, high-stress environment. Cultural Competency: Demonstrating respect for diverse populations and practicing inclusion.