Actalent Services is hiring a Program Lead in our Systems and Software practice for a permanent role offering remote flexibility to qualified candidates local to the greater Syracuse, NY area. The Program Lead will support Aerospace & Defense services engagements and Actalent's corresponding engineering consultant teams - and is responsible for the daily operations, consultant management and client communication for our onsite delivery programs. Primary responsibilities include managing onboarding, on-going performance, client expectations, contractually required deliverables, compliance to all Actalent standards and processes, and contractor offboarding. This position involves significant interaction with Actalent’s support teams and internal partners to ensure our customers’ and consultants’ expectations are met. Success in this role requires a highly motived individual with a drive for results and a proven record of achievement working in the Defense industries.

This position requires U.S. Persons with ability to support customers in the defense industry which may require ability to obtain clearance in future. The Program Lead will have flexibility to work remotely with occasional local travel to client site in Syracuse, NY 1-3 times per week.

Essential Functions

Responsible for successful achievement of all service level agreements.Identify project risk areas and suggests mitigation plans for the SOWs.Manage all program resources assigned to perform tasks according to project plan; set expectations concerning program performance; escalate issues for rapid resolution.Supervisory responsibilities including hiring, terminating, recurring touchpoints/performance reviews, and pay reviews for Actalent’s onsite consultants within assigned services program.Partner closely with Actalent Practice Leadership, Account Leadership, Finance, and Recruiters when identifying additional business/personnel needs.Ensure program budgets are tracked and reported as necessary.Work closely with Actalent's finance and support teams to support accounts receivable for billing and invoicing.Conduct periodic status checks with customers and team to assess progress against the plan.Prepare and deliver weekly and monthly status reports to Actalent management and appropriate client stakeholders.Resolve all program issues with customer and suppliers as appropriate.Support account growth and evolution preparing it for transformation to different delivery groups when necessary for additional technical oversight.Travel as necessary to support customer and employee activity as well as attend internal meetings.Executes supervisory responsibilities in accordance with the organization's policies and applicable laws

Minimum Education/Abilities/Skills

Bachelor’s degree required.Proven knowledge of project management methods required; PMP certification desired.Minimum 2 years of management experience managing mid-size services programs, projects, contractor teams and/or engagements.Minimum 6 years of overall professional experience required; experience working for third-party project management vendor(s) highly desired.Previous experience supporting US DoD OEMs clients with familiarity in government compliance and cost segregation.Strong familiarity with software delivery lifecycle and software development and/or systems engineering applications highly desired.Proven professional experience managing programs and/or account operations; management experience within engineering services or talent solutions industry a plus.Strong financial acumen with ability to execute contractual service agreements and SOWs required.Strong process improvement and problem-solving capabilities; ability to diagnose client and internal service delivery pain points then develop and implement creative solutions.Ability to effectively present to large customer groups.Excellent oral and written communication skills.Good organizational and time management skills.Demonstrated leadership abilities with managing large, dispersed teams with diverse technical skillsets.Team player with ability to work in a highly cross-functional and virtual environment.Ability to travel locally as needed; up to 20%.Highly proficient in PC applications - MS Office suite of tools.Must be U.S. Person with ability to obtain Secret Clearance. [REFCR2023]

Pay and Benefits

The pay range for this position is $85000.00 - $105000.00

$5,000-$10,000 Annual Bonus Potential, 4 weeks paid time-off, 6 paid holidays, 401(k) w/company match, M/D/V benefits, Employee Profit-Sharing Program, Monthly Cell Phone Reimbursement

Workplace Type

This is a hybrid position in Syracuse,NY.

Application Deadline

This position will be accepting applications until Jan 27, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.