Description The Amazon Grocery Logistics (AGL) Delivery team is looking for an analytically-minded and driven individual to help optimize the delivery strategy for Amazon’s Global Grocery Delivery programs. AGL supports the operations and supply chain for Amazon Fresh, Whole Foods, Grocery Partnerships and other Worldwide delivery businesses. AGL has future plans for ground-breaking customer offerings to dramatically improve customer experience and delivery partner experience to create a best-in-class delivery program. The Program Manager (PM) will be responsible for planning, implementing, and improving initiatives projects aimed at improving Delivery performance, both in terms of Cost and Quality. To be successful, the PM will need to map processes and conduct complex analysis in order to identify opportunities and design solutions. To do so, the PM will work cross functionally with business partners in Operations, Supply Chain, Retail and Tech teams, in order to influence and gain alignment. In addition to delivering on these goals, the Program Manager will need to be a Subject Matter Expert (SME) in the end-to-end AGL delivery processes to assist partner teams in shaping product roadmaps, prioritizing initiatives and advising on critical considerations within the Grocery delivery space. This role can be based also in Milan/Italy Key job responsibilities - Use data to understand operational challenges and create continuous improvement initiatives - Work with a variety of other Amazon departments to identify and leverage best practices - Within a program environment, lead a multidisciplinary team in overcoming challenges and drive progress - Manage stakeholders and internal processes, and define standards - Communicate clearly and concisely on project status to senior leadership A day in the life Every day is different as a Program Manager. You’ll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess a pilot, then spend your afternoon discussing a resourcing plan for another project. You will collaborate with other teams, track project progress, and share updates with key stakeholders. Amazon is a data-driven business, so no matter which project you are implementing, part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyze data to identify potential challenges, and present your findings to senior teams. About the team Our Amazon Grocery Logistic (AGL) team breathes life into our newest ideas and incubates them until they grow into sophisticated businesses. We’ve got the energy of an exciting start-up, as our team works on Amazon’s next big project, under the umbrella of one of the world’s biggest companies. AGL goal is to help develop new capabilities within Amazon on behalf of our customers. This entrepreneurial team has a deep understanding of the needs of our customers, employees and partners and helps to develop Amazon businesses of all sizes. We grow new opportunities that will help Amazon diversify even more, taking them from concepts to mature operations that operate as standalone businesses. This dynamic environment supports our people’s growth and development. Basic Qualifications - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.