At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.

We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our Brand Protection organization, you will have an opportunity to make a valuable contribution to that goal.

Amazon is inventing on behalf of brands and rights owners and is focused on building the largest and most extensive brand protection program in the world. We are building best-in-class and thought-leading tools and programs to help rights owners protect their intellectual property and ensure that their brand and products are represented accurately, delivering the right experience to customers.

You will perform investigations and deep dives into existing processes to facilitate enrollment of new brands, trademarks, users and benefits into our program. This role will support intellectual property verification efforts, research and audits aligned with the vision of creating the world’s authoritative brand data store and the perfect brand interaction. In this highly collaborative role, you will partner with cross-functional teams to establish new standards and guidelines to improve the brand experience on Amazon. As advocates for brands, you will be an essential part of a creating testing mechanisms where we will iterate, learn and eventually scale experiences that will provide the perfect support experience for our brands. You will also have the opportunity to contribute to the development of policies, processes and tools to address product integrity challenges in collaboration with teams across Amazon. This is a great opportunity to get in on the ground floor and help shape the future!

The ideal candidate will have a background in program management, have investigative prowess, experience building relationships with internal and external teams, and the ability to deliver results. The person must be flexible and action-oriented, capable of dealing with ambiguity, have strong analytical skills, and be comfortable in a fast-paced, dynamic environment. Our culture is that of a start-up, obsesses over customers and loves using data to guide decisions and prioritization. This role is based in Seattle, WA.

Core Responsibilities:

- Conduct deep dives and investigations on existing processes
- Develop, review, publish standard operating procedures that impact multiple programs
- Identify trends to influence and drive improvements to programs
- Develop creative methods and process for improving core metrics based on process improvement findings
- Provide support for the most complex engagements
- Create & articulate compelling value propositions around brand services



Key job responsibilities
- Creating and organizing standard operating procedures that impact operations and program teams
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.
- Partner with customers, internal/external teams, and product/engineering teams to determine what projects move forward and in what priority order.
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder review, etc.).
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
- Roll up your sleeves and do whatever is necessary; general manager/owner mentality.


A day in the life
You will be solely responsible for creating, publishing and organizing standard operating procedures that impact multiple program and operational teams. You will use data and anecdotes to drive improvements to the overall brand owner experience, collaborating with cross-functional teams to prioritize initiatives. You will be continuously learning about related programs within the organization to leverage synergies across multiple product teams.

About the team
We are an international team that is chartered with making high-judgement decisions that help facilitate enrollment of brands within our programs. We work autonomously with the highest integrity, but we can also influence without authority because of our product knowledge and expertise.