Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction and proactively identify and neutralize new and growing fraud threats?? Amazon is seeking a Program Manager who has strong bias for action, ability to dive deep, and has experience leading multi-organizational initiatives for our global risk team.
Our mission in Buyer Risk Preventions (BRP) is to make Amazon the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.

Key job responsibilities
Project Management: Lead cross-functional teams in delivering new features, services, products, or systems. Gather requirements, document specifications, identify resources, assemble teams, assign responsibilities, and develop milestones and schedules for timely and successful delivery.

Change Management & Innovation: Develop and influence new ideas/approaches. Establish procedures, plans, and practices to promote adoption of appropriate solutions and sustainability in complex environments. Develop strategies to enhance decision-making.

Results & Accountability: Ensure effective controls are developed and maintained across the organization. Take corrective action as appropriate. Demonstrate strong commitment to goals, outcomes, and timely completion. Drive moderately complex projects, focusing on results and measuring attainment.

Reporting: Report on multiple project progress, Amazon Business KPIs, and provide regular updates to senior management.

Collaboration: Partner with global process owners, Site leaders, and Operation managers in identifying, defining, and executing various process improvement projects.

Document Writing: Edit and write documents for executive-level viewing.

Leadership: Independently manage direct reports, ensuring they are supported, motivated, and delivering.

A day in the life
We have a world-wide team solving problems collaboratively as well as independently. Each day you will be in charge of your own priority level (what ever is the most impactful for our customers), based on what your team is investigating at the time, or initiatives to develop and/or implement to improve our Program.

About the team
The Global Executive Escalations team is a part of Customer Trust and Partner Support (CTPS) consisting of a dedicated team of Specialists and Program Managers based across six of our global sites – Bangalore, Hyderabad, London, San Jose, and Seattle. We have functional experts in the following areas: Buyer Risk Investigations, Chargebacks and .IN amazon Pay (APay)