Now Brewing – program manager, Global Business Services Delivery! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by leading Global Business Services Delivery business planning & operations improvement, as well as driving organizational readiness for integration of new client work and services. The role will create and maintain the operational plan, roadmap, and rhythm of the business tools while collaborating with stakeholders and storytelling through metrics & work valuation. In addition, this job will focus on strengthening, standardizing, and governing common service management capabilities through a continuous improvement lens. Change leadership will be a constant across all work in this dynamic, maturing organization. The ideal candidate can think strategically and analytically about business challenges, articulate and communicate clear value propositions across customers and partners, and is comfortable working across internal functions. The candidate will be a self-starter with a bias towards independent problem solving, passionate about identifying and eliminating bottlenecks, and anticipate business needs with the ability to make tradeoffs. Models and acts in accordance with Starbucks guiding principles.
As a program manager, Global Business Services Delivery, you will…
• Establish and maintain business services delivery strategy development, rhythm of business, and continuous improvement practices resulting in operational excellence.
• Drive cross-functional alignment and engagement around measurable and ambitious goals.
• Work autonomously in an ambiguous environment to identify and fix business capability gaps and help implement service management best practices.
• Pull from multiple disciplines to deliver continuous process improvement, value stream mapping facilitation, change management, and project and program management.
• Solve problems and proactively identify & mitigate risks.
• Nimbly adapt to shifting priorities while continuing to assess the overall health of existing programs and priorities.
• Serve as a thinking partner to colleagues, stakeholders, clients, and sponsors
• Be a change leader throughout the organization
We’d love to hear from people with:
• Progressive application of industry-based continuous improvement, root cause analysis, standards development, program management and change management methodologies & tools (8 years)
• Exceptional facilitation skills using a variety of methodologies (8 years)
• General business experience in large, matrixed organizations (8 years)
• Proficient in internal business communication and coordination (8 years)
• Systems and process analysis, design and deployment (6 years)
• Bachelor’s degree strongly preferred
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.