Have you ever wondered how Amazon provides for customers in rural areas and keeps up with increasing demand? Do you wish to be part of one of the fastest growing business lines at Amazon? Are you well versed in stakeholder, timeline, and change management? If so, the Sub-Same Day(SSD) Change Management team, a segment of the Last Mile organization, could be for you.

SSD is looking for a Program Manager for the Infrastructure & Change Management team who will lead in the emerging Last Mile business vertical, Sub Same Day (SSD), to drive execution of new projects, technology, and innovation. SSD is a rapidly growing business that serves Amazon’s customers by delivering within 2-5 hours. The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met. The successful candidate will be able to align stakeholders, uphold accountability, develop creative solutions, and navigate problem solving situations.

At Amazon, we are working to be the most customer-centric company on earth – including how we revolutionize changes to meet the dynamic business needs and designs. Amazon is continually striving to innovate and provide a best in class experience through the introduction of new processes, equipment, and designs in the Last Mile space. This individual will play an integral role in helping Amazon build the most advanced and safest sites in the world by partnering with the stakeholder teams such as Safety, Design, Pre-Construction, and Construction to roll out retrofit projects to existing SSD sites. The candidate will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives concurrently.

Travel can be up to 20%
Position located in Nashville

Key job responsibilities
• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support.
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.
• Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence.
• Review new change requests from program and operations stakeholders against existing standards.
• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.
• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.

A day in the life
On a daily basis this role will entail intaking projects, vetting them for proper detail, and determining what stakeholders to involve in the project. You will spend time engaging with internal and external stakeholders to ensure the change in business is tracked and running according to plan from initiation, assessment, development, analysis, and execution until closure of the change. This role will guide business owners, program owners, change requesters and leadership on high-judgement decisions in the process. You will help deliver success and remove roadblocks by collaborating on creative solutions and setting new standards for in-flight and future launches.

About the team
This is a team that has diverse backgrounds and knowledge sets that works closely together to collaborate and offer new ways of thinking. The willingness to share information and ideas is a key success to this team and its growth. We get things done, together.