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Royal Caribbean Group’s IT - Shipboard Newbuild Team has an exciting career opportunity for a full time Program Manager, Newbuild Construction, reporting to the Senior Director, IT Program Newbuild.
Position Summary
The Program Manager, Newbuild Construction oversees the successful delivery of IT projects within Royal Caribbean’s New Build programs, ensuring they are completed on time, within budget, and aligned with brand guidelines and key performance indicators. This role collaborates closely with IT product teams, brand operating departments, and external partners to drive scope execution, resource alignment, and project delivery across multiple initiatives.
Serving as a key liaison between IT, New Build design teams, product development, and operational stakeholders, this role ensures seamless integration of IT solutions into the construction and startup phases of new ships. The IT Program Manager is responsible for budget oversight, resource allocation, and compliance with IT policies while identifying opportunities for cost optimization. Additionally, the role requires strong communication skills to engage with cross-functional teams, present key updates, and drive alignment across a diverse range of internal and external partners, including marine engineers, architects, and construction contractors.
Essential Duties and Responsibilities
Responsible for the successful delivery of all scope within their program. Collaborates with matrixed constituent department representatives and vendors to outline milestones, establish work plans, responsibilities, scope, and tracking routines. Follow-up on team members to meet project/program deadlines and provide input on team member activities for schedule review process. Manages vendors, ensuring they meet our time, budget, safety, and brand guidelines. Review overall requirements and align with teams on execution priorities and planning. Lead monthly/bi-weekly or weekly IT meetings to give updates and status against in-scope applications and highlight risks that may arise and determine mitigation actions. Coordinates activities to ensure projects progress on schedule; accurately reflects current program health and status through regular updates of tasks and statuses. Communicate program status on a regular basis to team and stakeholders. Establishing goals and analyses program work process. Tracks timing, budget, cost control, and reporting. Proactively and accurately manage projects/program financials to meet department planning, forecasting, and reporting deadlines Utilizes program management tools and techniques to develop and maintain project scope; manages customer expectations and maintains focus. Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Maintain plans at appropriate level of detail to provide Resource Managers visibility to staffing needs by skill set. Proactive engage Resource Managers in securing resources for project work, and communicate any changes in demand throughout program. Ensure proper and timely communication to all external and internal stakeholders (status reports, steering committee, resource managers, etc). Leads, mentors, influences and supports Project Managers on complexity of projects and assignments. Enforce project management policies, guidelines, metrics and templates. Looks for ways to streamline project management processes and tools, and increase efficiency and success rate of project management team. Tracks and reports project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved and changes are documented and approved. Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.
Qualifications, Knowledge and Skills
5+ years of professional experience working in program management. Experience with technical, user, and business issues in a fast-paced hospitality organization. Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions that ensure projects/program are delivered on schedule and within budget. Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred. 3+ years of Program Management preferred. Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative. Experience with technical, user, and business issues in a fast-paced online organization. Experience working with project execution teams creating key requirement documentations and project artifacts. Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level. Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables. Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization. Comfortable working with international teams and in construction sites. Effectively provide overall leadership across multiple teams, while working collaboratively to delivery with quality on time. Experience in executing projects in a construction environment on board a ship.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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